michieka kevin

I graduated with a BSc. Information technology and I am Certified Cisco Network Associate (CCNA).

Currently I am working as ICT ASSISTANT at Sasini PLC stationed at Kipkebe LTD starting from April 2020.

I have experience in.

1. Providing end-user support, resolving technical issues for all desktop applications and operating systems.
2.  Ensuring that all company ERP systems are running simultaneously and available to users.
3. Troubleshooting and fixing network related issues.
4. Database management (SQL)
5. Windows servers, Azure administration and Office 365 administration
6. Control room operator.

SASINI PLC (KIPKEBE LTD) (April 2021- To date) ICT SUPPORT ASSISTANT

Duties

Providing end-user support, resolving technical issues and providing technical assistance for all operating systems and desktop applications.
Providing in-person and remote support through use of the telephone or remote access.
Providing new employees with required hardware and appropriate access to the company’s computer systems. 
Configuring, monitoring, troubleshooting and evaluating existing and new operating systems and applications. 
Ensure that architecture principles and technology standards are consistently applied and updated as appropriate. 
Conferring with database programmers, analysts or other system administrators as needed. 
Testing, validating and installing operating system and application security/performance patches.
Directing third-party vendors who may be involved in diagnosing and correcting system related issues and assisting with solutions
Assisting in utility account maintenance. Administrative tracking and electronically documenting of service orders 
Creating, modifying, and running Access queries and reports. 
Helping with month end reporting. 
Supporting management with IT requests and potential new implementations. 
Supporting Management with tracking of computer/printer devices for asset controls. 
Ensuring end users have proper computer resources including enough memory and the set up needed to be able to work efficiently.

Certified Cisco Network Associate (CCNA).