Michelle Juma

A Creative Technical Support Representativ e And IT Professional with entry lev el experience in ov erseeing the planning, execution, and completion of major IT projects, coordinating resources, setting project objectiv es, and managing timelines as well as budgets set aside for projects. Adept in ensuring project deliv erables meet the specified requirements, prov iding adv ice and guidance to organizations, regarding their technology infrastructure and strategies. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction

A Creative Technical Support Representative e And IT Professional with entry lev el experience in overseeing the planning, execution, and completion of major IT projects, coordinating resources, setting project objectives, and managing timelines as well as budgets set aside for projects. Adept in ensuring project deliv erables meet the specified requirements, prov iding adv ice and guidance to organizations, regarding their technology infrastructure and strategies. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction

Bachelor of Science in Information Technology Multimedia University, Nairobi (Kenya) Graduated with a Second Class Upper Division. 

Jan 2022 – March 2022 Coursera Junior IT support Coursework in Technical Support Bits and Bytes IT Security Operating System and You System Admin and IT 

March 2018 –Sept 2019-Diploma in Project Planning-University of Nairobi, Kitale(Kenya) Graduated with a Distinction. 

Jan 2018 –Feb 2018- Certificate in Computer Packages Equip College, Kitale Branch

 2014 – 2017- Kenya Certificate of Secondary Education St. Brigid's Girls High School, Kiminini.