Mercy Mutinda

My name is Mercy Mutinda, She/Her. I have a Diploma in Information Technology from JKUAT. I have worked in administration for the past 7 years and I have enjoyed learning everyday. I enjoy hiking and long walks on the beach. I am truthful, honest and I treat others with respect and value health and well being. My IT knowledge has been of great help in my career. I have been able to digitize my work as an administrator and make work flow easier for my colleagues. 

• CURRENTLY; ADMINISTRATOR AT SILMAK AGENCIES- GENESIS CARE.
  Codified office structures and processes to promote teamwork and performance.
  Established positive working relationships with colleagues, manager and customers through
  regular communication and effective anticipation of needs.
  Helped employees with day-to-day work and complex problems by applying motivational and
  analytical strategies.
  Screened and transferred incoming calls, took down messages and transmitted information
  and documents to internal personnel as point of contact for office.
  Maximized branding outreach by facilitating marketing initiatives.
  Entered and maintained departmental records into company database.
  Computerized office activities, maintained customer communications and tracked records
  through delivery.
  Oversaw budget and tracked expenses against plans.
  Managed agendas and calendars, boosting productivity and improving organizational
  initiatives.
  Reduced recordkeeping errors by efficiently and precisely handling all financial transactions,
  journal entries and accounts payable and receivable activities.
  Improved information collection and recordkeeping accuracy by creating, updating and
  managing customer communications.
  Transcribed meeting minutes for recordkeeping and submitted to senior management.
• 2018-2019 REVENUE OFFICER (INTERN) GOVERNMENT OF MAKUENI COUNTY.
  Collected delinquent federal taxes and secured all delinquent returns.
   Involved in Public Participation on finance act.
  Processed tax payments, set up payment plans and worked with delinquent taxpayers to
  resolve issues.
  Responded to taxpayer questions and helped individuals complete and file tax documentation.
  Familiarized myself with the revenue collection system.
  Installing software to computers.
  Involvement in updating of the County’s finance act.
  Receiving and delivering monthly Returns to the Head Office.
  Participated in processing of Business Permits, updating plot rent and arrears.
  Updating the revenue system as per the current finance bill.
• EARLY 2018- VOLUNTEER AT KENYA RED CROSS SOCIETY (MACHAKOS).
  Volunteered with groups and organizations to help make measurable differences for program
  recipients.
  Teamed with community organizations and government agencies to increase outreach and
  service utilization.
  Worked with program supervisors to implement changes and better serve target groups.
  Organized and managed events and projects as part of community support services.
  Supported program leaders with administrative support duties, including phone calls, data
  entry and photocopying.
  Involved in tree planting, for betterment and conservation of the environment.
  Helping the disadvantaged people in the community and teaching awareness.
  Met with other volunteers and program leaders to discuss new service opportunities.
  2014- ATTATCHEE AT GOVERNMENT OF KITUI COUNTY.
  Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  Monitoring and maintaining computer systems and networks.
  Installing and configuring computer hardware operating systems and applications.
  Troubleshooting system and network problems and diagnosing and solving hardware or
  software faults.
  Following diagrams and written instructions to repair a fault or set up a system.
  Setting up new user accounts and profiles and dealing with password issues.
  Testing and evaluating new technology.
  Conducting electrical safety checks on computer equipment.

DIPLOMA IN INFORMATION TECHNOLOGY