Moureen Chebet

I am a Public Management and Development Administrator with a second-class upper honor's degree in Public
Management and Development from Jomo Kenyatta University of Agriculture and Technology. I am responsible for 
overseeing the efficient execution of public programs and policies, as well as the successful implementation of 
development initiatives. I play a significant role in resource management, data analysis, and stakeholder engagement.
My experience spans various roles, including excelling as a Waitress at Mwananchi Hotel in Kericho, where I provided 
exceptional customer service, managed billing, and deliverd meals as requested by the customers. I also worked as a 
Credit Control Assistant at OPESA, ensuring prompt loan repayments and maintaining customer loyalty. Furthermore, 
I completed an administrative assistant attachment at Kericho County Government, handling tasks such as mail 
management and bank introductions. 

Professional Experience:

February 2023-September 2023: Waitress-Mwananchi Hotel, Kericho
 

Duties and Responsibilities:
• Provided exceptional customer service by greeting, seating, and taking food and drink orders promptly.
• Effectively communicated customer preferences and special requests to kitchen staff for accurate order 
preparation.
• Delivered meals and beverages to tables, ensuring the correct temperature and presentation.
• Managed billing and payment processing efficiently, handling cash, credit cards, and other payment methods.
• Maintained a clean and organized dining area, including table setup and clearing.
• Demonstrated menu knowledge to answer customer inquiries and make recommendations. 

June 2021-August 2021: Credit Control Assistant at OPESA

• Collaborated with customers to discuss payment options, ensuring prompt loan repayment
• Managed customer call responses and feedback using the openly Bi system collection module
• Fostered and retained customer loyalty while initiating payment processes
• Maintained a professional and courteous demeanor when communicating with customers

March 2021-May 2021: Attachment at Kericho County Government as an Administrative Assistant

• Efficiently received and sorted personal and confidential mail
• Accurately recorded incoming and outgoing mails
• Organized mail by filing it in respective files
• Processed bank introduction letters and prepared them for dispatch
• Maintained the mail delivery book to ensure smooth mail handling

Current Role: I am currently a freelance writer, utilizing my strong communication skills and dedication to providing high-quality content. In my freelance capacity, I engage with diverse topics, cater to various audiences, and consistently meet project deadlines.

Throughout my professional journey, I have demonstrated a commitment to growth, adaptability, and an unwavering focus on delivering exceptional customer satisfaction. These qualities continue to drive my pursuit of leadership and top management roles.

Education:

2018-2021: Jomo Kenyatta University of Agriculture and Technology

• Graduated with a degree in Public Management and Development
• Achieved Second Class Honors (Upper Division)

2014-2017: Sosiot Girls Secondary School

• Obtained the Kenya Certificate of Secondary Education with a C+ grade

2011-2013: St. Abrahams Primary School

• Earned the Kenya Certificate of Primary Education with 369 marks