
Mark Kipchumba
Customer Service / Support
About Mark Kipchumba:
I am a highly motivated and results-oriented customer service agent with about 3 years of experience in customer service. Adept at responding to customer inquiries and providing exceptional customer service regarding to product and service information. I am seeking a challenging position where I can use my skills and experience to make a significant contribution to the company's success.
Experience
Listened to the customers concerns and diffused frustration by providing the customer with options and solutions. Developed a strong product and customer service knowledge base on a continuous basis to help drive sales and provide options and vale to the customers
Education
I managed to complete my university education at JKUAT, where I got enrolled in September 2016. I pursued a Bachelor's degree in Mass Communication and specialized in Public Relations and graduated in November 2021.
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Customer Service Representative
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The Cigna Group NairobiYou are responsible for client communication for designated account relationships and contracts. This includes responding to clients in a timely manner, providing complete and accurate information in one go. · Main Responsibilities · You are responsible for client communication f ...
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Customer Service Representative, Temporary role
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