Augustus Muasya

I am a proficient ICT OFFICER offering 1 year of experience in helpdesk operations, network maintenance, and mobile device support. Capable of applying technical expertise and diagnostic abilities toward problem-solving and maintaining usability and performance.

Nairobi County Government Office (2021 March-Sept)   

Job Title: ICT Intern

Duties and Responsibilities

• Assisting in the installation, updating, and maintenance of antivirus and software updates
• Planning for upgrades and software changes to increase efficiency
• Managing and directing members of staff on any IT-related issues.
• Assisting in computer repairs and troubleshooting
• Ensuring that servers, computers, firewalls, switches, routers, and other systems are working and in good condition.
• Administered and maintained various network equipment such as servers and software.
• Performed repair when required and if required called the assistance of a specialist.
• Coordinated with management members for all ICT systems.
• Configured and installed anti-virus across all networks.
• Coordinated with users and ensured optimal usage of Management Information Systems.
• Managed website and intranet and removed all out-of-date material.
• Performed troubleshooting on various IT and audio-visual equipment.
• Provided support to all users when using various new technology.