Mark Kago

I have 8 years of experience in various competitive markets such as Hospitality and Startups. I hold a Bachelors in Business and Information Technology and undertake various relevant courses including CCNA. 

I have led the development of IT strategies for a company with 200-350 users using kaizen. The strategies encompassed Operations, System design and Implementation (using ITIL) and Network setup and management. I ensure cost effectiveness in design and implementation of IT systems by aligning development of the strategy to the available resources including and not limited to capacity (staff members, vendors, technology, etc.), budget, organisational governance, relevant national and international compliance such as data protection regulations. Furthermore, I engaged different departmental policies and manuals, team members in the organisation as well as gathering information on external stakeholders e.g. customers’ experience/ preference and history to identify and integrate hence ensure effectiveness. In addition, I design a system that strengthens personalised customer relationships hence contributing to corporate goals and objectives.

I have identified various competitive software and hardware vendors, negotiated finances to favourable contracting for the organisation, awarded different agreements that include timely deliverables/performance and budgets thus ensure efficient application of ERP system which optimise various departments processes and responsiveness that results to increase in business’ productivity in servicing the customers’ needs. I have managed various contracts by continuous monitoring/track of the scope of work against the agreed timeline and budget, as well as hold periodic and ad hoc progress meetings to ensure quality operations. 

I also provide guidance through continuous/ periodic capacity building to all team members in the organisation on different user levels. Furthermore, I have integrated smart solutions in different business operations such as CRM to organisations to adapt to digital technology which has resulted in improved customer driven format, consideration of digital solutions to all units/departments of the business’s operations, improved business models to more innovative customer experiences to processes and operations.