About Lydiah Mwangi:
As an experienced waitress with three years of experience, I excel in providing exceptional customer service, taking accurate orders, and ensuring a positive dining experience. I am skilled in food preparation, knowledgeable about safety procedures, and thrive in a fast-paced environment. A collaborative team player, I handle customer complaints with professionalism and efficiency.
Experience
Waitress/Customer Service
Nyama Villa • Nairobi, Kenya
09/2020 - 07/2021
- Greeted customers as they arrived and escorted them to their tables
- Assisted with setting up tables and arranging dining areas
- Provided support to waitstaff by refilling beverages and clearing tables
- Assisted with food preparation and plating when necessary
- Maintained a clean and organized dining area
Waitress and Cashier
Dune Resort • Nairobi, Kenya
02/2020 - 08/2020
- Collected customers' payments whether in cash or credit
- Took orders and relayed them to the kitchen staff promptly and accurately
- Assisted with food preparation and ensured dishes were presented correctly
- Maintained a clean and organized work area, including tables, chairs, and dining utensils
- Handled customer complaints and resolved issues in a professional and timely manner
- Processed payments and provided change to customers
Education
Kenya Certificate of Secondary Education
Kianjugu Secondary School
11/2017
Kenya Certificate of Primary Education
Njiiris Education center
11/2012
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