LINDA NYARIKI

Exceptionally reliable and detail-oriented individual with a genuine interest in implementing and maintaining the best professional standards for organizations. Keen to work for a reputable employer in an exciting role where I can apply my excellent organizational and communication skills, professionalism and enthusiasm

Current- Front Office Executive

Username Investments Limited

• Promote Username corporate brand by ensuring the office constantly adorns the corporate image.
• Coordinate and maintain records for staff office space, phones, company credit cards and office keys.
• Manage correspondence and dispatch both internally and externally.
• Liaise with various service providers to ensure prompt and reliable service provision.
• Set up and arrange meetings, facilities and travel arrangements on behalf of the company as and when required.
• Maintain files, materials, information, schedules and legal documents.
• Writing minutes during the monthly company meetings as well as departmental meetings and uploading the same in the relevant folders.
• Writing monthly reports on various projects and activities on behalf of the unit.
• Design, develop and implement an online requisition portal for staff to assist in scheduling expenditures, monitor costs, analyze variances and promote accountability.
• Ensure maintenance and compliance of the safety and health measures at the premises.
• Contribute to team effort by accomplishing related results as needed.
• Maintain supplies inventory by checking stock to determine inventory level; anticipate needed supplies; place and expedite orders for supplies; verifying receipt of supplies.
• Offer administrative support and resolve administrative problems and inquiries.
• Petty cash management, weekly, monthly and quarterly reconciliation of petty cash.
• Manage procurement processes of office equipment through quotation sourcing; vendor analysis; and general office supplies management in conjunction with the procurement officer.
• Maintain, update and evaluate suppliers based on price, quality, and timely delivery.
• Store, receive and issue Title Deeds.
• Communicate to the customers when their titles have been processed and are ready for collection.
• Ensure all the required signage is present in the completion documents i.e. by the client and the company directors before and after the documents are taken to the lands office.
• Liaise with the Logistics Executive/courier service to ensure timely delivery of the transfer documents to the lawyer for verification or to the lands office.
• Handle and address customer complaints.

January 2020- December 2020

Administrative Apprentice / Trainee at Sarova Hotels Kenya.

• Manage internal & external communication, including emails as per direction.
• Making travel arrangements – visa requirements/travel itineraries/travel allowances.
• Periodic preparation of office expenses report and advice on cost reduction steps taken/to be taken.
• Responsible for time management schedule – appointments, meetings and maintaining the General Manager’s diary.
• Ensuring timely submission of monthly reports and updating the General Manager on status.
• Prompt support of all staff in administrative matters and encouraging team spirit and morale and maintaining discipline.
• Administration of Managers’ staff personal files.
• Liaison between the General Manager and HODs. 
• Project management follow ups.
• Preparation of monthly review documents and files.
• Preparation for appraisals to be carried out by the General Manager.

August – December 2018: 

Customer Care Officer- Reliever  

Kenyatta National Hospital 

• Providing      personalized services for high value, VIP, vulnerable patients
• Providing information to customer queries
• Providing      solution to customer complaints
• Taking customers feedback and suggestions to improve qualities of service and report to the unit supervisor
• Ensuring effective and smooth co-ordination between consultant and the outpatient with or without appointment, and follow up.
• Greeting all guests with appropriate manners & curtsey and arrange pre-consultation requirements as necessary
• Guiding patients to consultant’s room when the consultant is ready to see the patient after ensuring payment of consultancy fees at billing desk.
• Guide the patients regarding investigation, medication & follow-up visit
• Updating respective consultant regarding patient’s attendance and status as & when required. In case of exceptional cases, trying to accommodate the patient after discussion with the consultant or arrange alternate service option without offending the patient
• Facilitate the patients for report showing / follow up visit schedule or appointment slot after discussing with the relevant consultant
• Manage, plan and schedule patient’s appointment / cancellation aligned with centralized on line appointment calendar
• Provide information on related consultant’s profile, visiting hours, and tariffs and assist patients in terms of preparation for investigation, procedure, surgery, admission etc.
• Communicating effectively with staffs at all levels and patients and ensure support services
• Addressing  any operational issue that require intervention/coordination
• Oversee patient care flow while redirecting and allocating resources
• Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administrator.

April 2017 __September 2017

Happy Life Children’s Home- Roysambu Nairobi.

OVC (Orphans and Vulnerable Children) Volunteer

Responsibilities 

• Carry out social impact assessment studies.
• Coming up with viable programmes for the facility.
• Report writing and data compilation.
• To advise as well as educate employees on the proper handling of the kitchen gardens, best ways of caring for crops, and modern ways of 

B.SC. Agriculture

2ND Class Honors- Upper Division                          

Chuka University 
Graduated: 2020

Kenya Certificate of Secondary Education                                                                             

St. Theresa’s Eregi Girls High School 

Grade B+
Graduated: 2015