Leah Njoki

Experienced Office Management and Administration Professional with experience in optimizing 
productivity, efficiency and service quality. Highly dependable, ethical and reliable support 
specialist who blends in an advanced organizational, technical and business acumen. Works 
effectively with cross functional team in ensuring operational and service excellence
Skills & Competencies
➢ Highly advanced Initiative and Problem-solving skills 
➢ Hands-on experience in using Ms Office and QuickBooks to facilitate office operations. 
➢ Excellent written and oral communication skills 
➢ Ability to manage conflicting workloads, and meet tight deadlines with a high level of 
accuracy and integrity

ADMINISTRATIVE ASSISTANT 
WATERVALE INVESTMENT MAY – MAY 2023 

➢ Oversaw office inventory activities including ordering and requisition, stocking and 
shipment receiving leading to a decreased 7% error rate 
➢ Developed and utilized effective filing and retrieval systems, and maintain office supplies 
➢ Communicated corporate objective across all divisions through regular correspondence 
and scheduled status update 
➢ Microsoft Outlook and Calendly to schedule appointments with 22% more accuracy.

FRONT DESK SUPPORT
ARATUS LIMITED JANUARY – MAY 2022 
➢ Answered multiple line system, screened and relayed accurate information to the 
appropriate person/department. 
➢ Directed workflow, acting as intermediary between all departments by arranging 
conference calls and meetings, composing correspondence, and managing calendars.
➢ Prepared monthly reports detailing performance and operations. 
➢ Assisted in facilitating shipments, received and processed billing information. 

CUSTOMER EXPERIENCE OFFICER
FELIZ CLEANERS MARCH TO DECEMBER 2021 
➢ Alleviate executive overload by handling 45+ outbound customer interactions daily, 
giving detailed and personalized service. 
➢ Coordinate post sales assistance to the customer to increase client retention to upto 
40%.
➢ Engaged new customers and strengthened existing relationships through account 
management. 
➢ Successfully maintained negative sentiments below 7.5 % through timely complaints 
handling and resolution 

1:The Technical University of Kenya
Bachelor of Science (Biochemistry) _ Second Class Upper Division
2: Google Digital Garage
Fundamentals of Marketing and Management