Ken

Virtual Administrative Assistant                                   June 2025 - Present

Remote Freelance & Training Projects.

• Responded to client feedback with improvement suggestions, helping refine digital workflows and document formatting
• Executed mock inbox cleanups and folder system designs for improved email clarity
• Supported clients with live calendar management, travel coordination, and personalized follow-ups to ensure ease of engagement and operational clarity
• Handled mock customer service interactions to demonstrate tone versatility, empathy, and real-time troubleshooting
• Designed calendars with integrated task prioritization, reminders, and meeting buffers
• Managed weekly schedules and virtual meeting recaps, boosting team coordination

Supply Chain Management Assistant.                             Jan 2023 – June 2024

National Agricultural & Rural Inclusive Growth Project, Kilifi

• Developed digital procurement trackers to enable real-time adjustments and budget alignment
• Coordinated vendor communications and streamlined purchasing processes, cutting lead times by 50%
• Automated routine RFQ and cost analysis tasks, reducing decision-making lag
• Produced procurement reports used in executive planning and audits
• Built spreadsheet templates to track inventory, reorder levels, and vendor details

 ALX Africa                                                                                                   Virtual Learning

Virtual Assistant Skills in the Digital Age 

• 8 weeks of hands-on training in digital productivity, communication, and client support.
• Focused on customer support, remote tools, and digital presence
• Completed simulations on handling customer queries and providing solution-oriented feedback

Kenya Coast National Polytechnic.                                                                Kenya

Diploma, Supply Chain Management.