Kelvin Githinji

I have extensive experience in customer support, having worked in various roles over the past 5 years. In my most recent role, I was responsible for handling customer inquiries and resolving issues via email, phone, and live chat. I consistently exceeded my performance metrics, maintaining a high customer satisfaction rating and reducing response times by 30%.

Prior to that, I worked as a team lead in a customer service department, where I trained and coached new team members on effective communication skills and customer service best practices. I also played a key role in developing and implementing new processes to improve the efficiency and effectiveness of our support operations.

Throughout my career, I have demonstrated excellent problem-solving skills and a strong commitment to delivering exceptional customer service. I am skilled at handling difficult situations with empathy and professionalism, and I always strive to exceed customer expectations.

As a graduate with a degree in Logistics and Customer Support, I have developed a unique skill set that combines knowledge of supply chain management with customer service expertise. My coursework covered topics such as inventory management, transportation, warehousing, procurement, and distribution, as well as communication skills, customer satisfaction, and conflict resolution.

During my studies, I had the opportunity to apply my knowledge in real-world settings through internships and projects with logistics companies. In one project, I worked with a team to streamline the supply chain for a retail company, optimizing inventory levels and transportation routes to reduce costs and improve delivery times. In another project, I helped develop a customer support strategy for an e-commerce company, creating processes for handling inquiries and complaints and improving customer satisfaction metrics.

My degree has prepared me to excel in roles that require both logistics expertise and customer service skills. I am able to balance the needs of the supply chain with the demands of customers, finding solutions that meet both requirements. I am also comfortable using technology and data analysis tools to track inventory levels, forecast demand, and monitor supply chain performance.

Overall, I am confident that my degree has provided me with a strong foundation to succeed in a variety of logistics and customer support roles, and I am eager to apply my skills and knowledge to make a positive impact on any organization i work with.