katrina acholette

I have 3 years of experience in retail environment and 2 years working as customer care executive. I communicate well with customers and provide exceptional service that ensures their retention and positive feedback. I have the ability to increase sales through upselling techniques. I'm highly organised and efficient individual, whose thorough and precise approach to projects has yielded excellent results. Recent achievements with my current employer include the implementation of an innovative new filing and indexing system.

Skills I have;

·        80 words per minute typing

·        Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint

·        Excellent communication skills, both written and verbal

·        Fully qualified first-aider

.        Answering phone call within 10 seconds. 

.         Handle 90mcalls per day including signing up new customers and retrieving customer data

Customer relations/Cashier, Skintabulous Oil soap, Nairobi,Kenya.

(April 2020 – 2022)

Achievements and responsibilities:

·        Running the day to day activities of the business.

·        Answering phone call within 10 seconds.

·        Prepare daily reports.

·        Receiving office supplies and storing them.

·        Conduct sales.

·        Prepare objectives of Friday organisation meetings.

·        Handle and solve customer queries.

·        Prepare budgetary reports.

Content Supervisor, Kenya Bureau of Statistics, Nairobi, Kenya.

(July 2020 – August 2020)

Achievements and responsibilities:

●Training all the enumerators under my supervision.

●Ensuring that all materials and equipment required (mobile devices and accessories) for training for the Enumerators and enumeration areas under their supervision area are in place.

●Dealt with over 50 Customers by asking them a survey and responding to their inquiries.

●Assigning enumeration areas to the Enumerators under my supervision.

●Liaising with the Village Elder, Assistant Chief or Chief to identify all the special population groups, i.e. in institutions, hotels/lodges, travellers, out-door sleepers, among others in the supervision area.

●Undertaking census enumeration in the resampled households. 

●Keeping a register of Enumerators who are assigned to work under me. 

●Ensuring that everybody in the supervision area has been enumerated.

●Submitting all the equipment/questionnaires to the CSO.

●Any other duties as may be assigned by the CS. 

Customer Care Executive, Mondoride, Nairobi, Kenya

(May 2017 – Febuary 2019)

Achievements and responsibilities:

:

●Attract potential customers by answering product or service questions, and suggesting information about other  and services. 

●Fully trained up new junior members of the administration system.

●Receive incoming calls and provide general and technical support to customers on all products

●Handle 90mcalls per day including signing up new customers and retrieving customer data

●Maintain customer experience levels within the stipulated quality standards.

●Quickly understand the customer’s needs and providing the best resolution.

●Conduct Happy Calls and Customer Satisfaction Survey calls

●Can produce high quality documents and presentations under tight deadlines.

●Record and follow up on general queries and complaints

●Handle complaints in a polite and professional manner.

●Understand and adhere to the escalation process.

●Handle online customer support if required (Emails, chat, blogs etc.)

Teller, Jamii Sacco Society, Nairobi, Kenya.

(September 2014 – 2015)

Achievements and responsibilities:

●Updating mpesa register.

●SAWA savings, monthly remittance updating.

●Produce high quality documents and presentation under tight deadlines.

●Giving members their balances (savings and dividends)

●Issuing ATM Cards.

●Issuing cheques to members.

●Preparing daily reports.

●Customer care and customer service.

●Filing documents.

Pioneer International University

(February 2013 – December 2015)

Diploma In Business Management

Ngara Girls High School

(Febuary 2009 – December 2012)

Kenya Certificate of Secondary Education, Grade C (English B)

Pettans Driving School

(July 2016 – August 2016)

BCE class – Grade DISTINCTION

Vision Institute of Professionals Studies

(Febuary 2016 – December 2018)

Certified Public Accountant