Judith Owisoh

       Brand Ambassador/ Sales Person Bizmark Consultants 2017

                              Roles and duties

                        ● Keep inventory track

                        ● Elevate complaints of customers to the management

                        ● Performing cost-benefit analyses of existing and potential customers

                        ● Provide customers with information about the products

                        ● Maintaining positive business relationships for future sales

                        ● Proper documentation of day-to-day sales

                        ● Create solutions and ensure a smooth sales process

                    Field Officer Sasa Africa Limited (July 2019-April 2020)

                    Roles and duties

                     ● Ensure that the artisans have adequate raw materials for production

                     ● Inspecting the quality of delivered products to ascertain the

                        appropriateness and specifications of the clients

                     ● Collecting samples for subsequent inspection

                     ● Micro-managing the artisans to ensure that they meet the standard of

                      quality of products required by the company

                     ● Ensure that the products are produced on time to meet the shipping

                      Timelines

                    Computer Clerk Sunmatt Limited (Aug 2020 to Sept 2021)

                     Roles and Duties

                       ● Manage company Inventory

                       ● Undertake basic bookkeeping tasks and issue invoices,

                       ● Assist in office management and organisation procedures

                       ● Assist in managing supplied Stocks to customers

                       ● Maintain General files and records so they remain updated and

                                easily accessible

                    Customer Service Representative CCI Kenya( Feb 1 2022 to Date)

                     Roles and Duties

• Provide clear, timely, professional and accurate communication to callers in a courteous manner
• Ensure Data accuracy by following verification procedures such as repeating and confirming the names, phone numbers, addresses, and credit card numbers
• Read comprehend and follow formatting procedures for data entry or sales
• Accurate dispositioning of calls and Reporting  
• Ensure that customers make buying decisions armed with the right amount of information which is accurate. Identify when a customer is complaining and provide the best solution to find an appropriate resolution aligned with business processes
• Provide customers with information about company products and services
• Record all conversations with clients with details of inquiries or complaints and action steps that were taken
• Forward all filed claims to appropriate department for handling and investigation
• Manage and protect the reputation of the company and its clients        

Education           UNIVERSITY OF NAIROBI- 2015-2019

                            Bachelor’s degree in Sociology and Conflict and Peace Studies        

                            INSTITUTE OF ADVANCED TECHNOLOGY (IAT) 2014

                           Completed International Computer   Driving License (ICDL)

                             ERUSUI GIRLS HIGH SCHOOL  2010 – 2013

                             Sat for K.C.S.E and attained grade B-

                              KINYAGO PRIMARY SCHOOL -DANDORA.

                            Sat for K.C.P.E and attained 317/500 Marks

Standard PC competence in Microsoft modules of

 ● Word processing.

● Presentations.

● Information and communication.

● Spreadsheet.