Judith Owisoh
Services provided: Customer Service Representatives
About Judith Owisoh:
I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. My current objective is to obtain a position that will fully utilize my skills and offer an opportunity for continued professional growth. I believe in excellence and have always dedicated myself. I'm keen to work for a company with a great reputation and high profile
Experience
Brand Ambassador/ Sales Person Bizmark Consultants 2017
Roles and duties
● Keep inventory track
● Elevate complaints of customers to the management
● Performing cost-benefit analyses of existing and potential customers
● Provide customers with information about the products
● Maintaining positive business relationships for future sales
● Proper documentation of day-to-day sales
● Create solutions and ensure a smooth sales process
Field Officer Sasa Africa Limited (July 2019-April 2020)
Roles and duties
● Ensure that the artisans have adequate raw materials for production
● Inspecting the quality of delivered products to ascertain the
appropriateness and specifications of the clients
● Collecting samples for subsequent inspection
● Micro-managing the artisans to ensure that they meet the standard of
quality of products required by the company
● Ensure that the products are produced on time to meet the shipping
Timelines
Computer Clerk Sunmatt Limited (Aug 2020 to Sept 2021)
Roles and Duties
● Manage company Inventory
● Undertake basic bookkeeping tasks and issue invoices,
● Assist in office management and organisation procedures
● Assist in managing supplied Stocks to customers
● Maintain General files and records so they remain updated and
easily accessible
Customer Service Representative CCI Kenya( Feb 1 2022 to Date)
Roles and Duties
- Provide clear, timely, professional and accurate communication to callers in a courteous manner
- Ensure Data accuracy by following verification procedures such as repeating and confirming the names, phone numbers, addresses, and credit card numbers
- Read comprehend and follow formatting procedures for data entry or sales
- Accurate dispositioning of calls and Reporting
- Ensure that customers make buying decisions armed with the right amount of information which is accurate. Identify when a customer is complaining and provide the best solution to find an appropriate resolution aligned with business processes
- Provide customers with information about company products and services
- Record all conversations with clients with details of inquiries or complaints and action steps that were taken
- Forward all filed claims to appropriate department for handling and investigation
- Manage and protect the reputation of the company and its clients
Education
Education UNIVERSITY OF NAIROBI- 2015-2019
Bachelor’s degree in Sociology and Conflict and Peace Studies
INSTITUTE OF ADVANCED TECHNOLOGY (IAT) 2014
Completed International Computer Driving License (ICDL)
ERUSUI GIRLS HIGH SCHOOL 2010 – 2013
Sat for K.C.S.E and attained grade B-
KINYAGO PRIMARY SCHOOL -DANDORA.
Sat for K.C.P.E and attained 317/500 Marks
Standard PC competence in Microsoft modules of
● Word processing.
● Presentations.
● Information and communication.
● Spreadsheet.
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