Joyce Mwaniki

CAREER SUMMARY

I am a highly dynamic Finance professional with experience in loan management and customer service in the finance sector. I have excelled in bringing in business by building and maintaining business relationships that have resulted in consistent realization of revenue. I have gained knowledge and expertise in; credit management, loans management, administration, business development and customer service. Highlights of my experience include; overseeing loans allocations, marketing company products, monitoring the lending process at the branch, ensuring and maintaining customer loan facilities. I am now looking to join a fast paced organization where I can leverage my skills and contribute to the profitable growth of the organization.

I prioritize effective communication, ensuring clients receive timely updates and personalized guidance at every stage. I am committed to upholding the highest ethical standards, fostering trust and transparency with clients and colleagues alike.My customer-centric approach has allowed me to build lasting relationships with clients by actively listening to their needs and concerns. I am adept at explaining complex financial information in a clear and concise manner, ensuring clients feel confident and informed throughout the loan process.Overall, my experience as a Loan Officer with a focus on customer service has equipped me with the skills, knowledge, and dedication needed to help clients achieve their homeownership and financial goals.

Graduate in Bacelor Business Management Finance Option, certification in effective bookkeeping and payrill from Alisons, acquired sot skills in ERP, NTSA and Excel systems