elizabeth wairimu

Organized Fraud Analyst with the investigative and reconciliation skills to efficiently identify and resolve issues of fraud and embezzlement. Adept at monitoring and reviewing institutional transactions, reconciling customer accounts to identify fraud, and validating transactions. Specializes at conducting in-depth investigations of international transnational fraud.

FRAUD AND MONITORING ANALYST at EMIRATES NBD-
SHARJAH BRANCH
December 2018 - August 2021

Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
Ensuring confidentiality of all information collected during investigation.
Determine existing fraud trends by analyzing accounts and transaction patterns.
Identify system improvements to prevent fraudulent activities
Recommend anti-fraud processes for changing transaction patterns and trends.
Identify fraudulent transactions and cancel them from further processing. 
Resolve queued transactions within the service level agreement to reduce potential revenue losses.
Interact with bank and customers to validate information and to confirm or cancel authorizations.
Resolve customer issues within the scope of existing service level agreements.
Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
Monitor real time queues and identify high risk transactions within the business portfolio.
Observe customers transactions to identify fraudulent activities such as account take over, friendly fraud, theft and similar other risk activities.
Generate suspicious activity reports and risk management reports for managers.

EMIRATES NATIONAL BANK– Tanfeeth Dubai
Customer Service Agent
2014 - 2018

Being the first point of contact for our customers, either in person or over the telephone
Providing an excellent service and maximizing sale
Working on the branch customer service desk to offer advises and consultations to clients.
Ensuring top quality customer service and handling customer redresses
Opening new accounts for new customers and following up with their activities to avoid dormancy.
Adherence to established Sales systems and procedures
Adherence to established policies on processes interests on loans and credits.
Represent and promote the Organization by providing a high level of customer satisfactions.
Ensuring transactions are met on time as per customer request.
NAKHEEL PROPERTY MANAGEMENT
FAIRMONT PALM RESIDENCE- Gold lounge Attendant.
May 2012 - April 2014

Coordinate with Front Office, Housekeeping and In Room Dining to ensure room preferences are honored.
Greet guests immediately with a friendly and sincere welcome.
Address client requests, respond with appropriate action and provide accurate information.
Responsible in consolidating guest interview statistics and general comments.
Conduct guest relations courtesy calls.
Meet and escort arriving guests ensuring that their needs are satisfied and that they are checked-in.
Conduct regular inspection of rooms and liaise with housekeeping •Perform registration process by obtaining data from guest and by observing the established guidelines

 

EDUCATION

EGERTON UNIVERSITY
BSC FOOD SCIENCE AND TECHNOLOGY
May 2006 –December 2010

INSTITUTE OF ADVANCE TECHNOLOGY
International Computer Driving license
(ICDL)

LORETO CONVENT
Kenya Certificate of Secondary Education (KCSE)
2001-2004

ALL SAINTS ACADEMY
Kenya Certificate of Primary Education (KCPE)
1992-2000