Joanne Kiserema

 Results-driven offering superior research abilities, sound judgment and meticulous               Meets internal supply needs while maintaining budget and operational goals

 Agent Banker, 01/2018 – 12/2020
   Kenya Commercial Bank – Nairobi
        
Maintained existing client relationships through diligent customer service and delivering innovative solutions and excellent service to encourage client retention.
Efficiently performed accurate bank reconciliations for client accounts, providing regular progress reports.
Participated in KCB internal training opportunities to maintain up to date knowledge on regulatory, procurement, tax and banking knowledge.
Consistently met and exceeded revenue targets, recommending alternative solutions for clients who did not pass credit analysis.
Maintained organizational efficiencies by constantly reviewing and updating client accounts and requesting price checks.
Conducted ongoing portfolio analysis to facilitate accurate assessment of performance against credit risk metrics .Honoring coupons and also counting cash register at the end of daily shifts.

Procurement Analyst, 02/2017 – 12/2017
Ministry of Interior and National Coordination – Nairobi

Procurement Intern, during my stay at the ministry, I was stationed in the procurement department where I was tasked with stock control and ERP.
Reviewed requisition orders in order to verify accuracy and specifications.
Received goods and ensured the same is per purchase order and raised goods received note.
Updated the stock records as per the Integrated Financial Management Information System (IFMIS).
Taught and assimilated senior colleagues in the procurement department on the use of IFMIS which made the work much easier since systems were automated.
Effectively managed external supplier and stakeholder relations, enabling success in achieving the Ministry's procurement objectives.
Performed cross-functional working such as accounting and customer relations aiding consistent alignment with the Ministry's objectives.

Procurement Intern, 01/2015 – 12/2015
Choda Fabricators Limited – Nairobi
Prepared purchase orders and sent copies to suppliers. Responded to customer and supplier inquiries about order status.
Reviewed requisition orders in order to verify accuracy and specifications.
Received goods and ensured the same is per Purchase order and raised goods received note.
       leading to easier selection and also allocation of tenders
Consistently met procurement targets by contributing new ideas to develop better supplier relationships.

SKILLS

Basic Math
        Ability to work under pressure
Efficiency and Punctuality
Patience

Master of Business Administration
Strategic Management
African Nazarene University

Level 4,5,6: Procurement
Certified Institute of Procurement Studies 
Paying attention to details Price breakdown analysis
Dependability 
Interpersonal Communication
EDUCATION

Bachelor of Business Administration: Procurement
Kenya Methodist University

Diploma of Higher Education: Business Management
Kenya Methodist University