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Dorcas Macharia

Dorcas Macharia

Customer service representative

Government / Military

Waithaka, Nairobi Area

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About Dorcas Macharia :

As a customer service representative with 2 years of experience, I would describe myself as highly skilled in providing exceptional customer service, resolving conflicts, and identifying opportunities for process improvement. I am passionate about building strong relationships with customers, understanding their needs, and exceeding their expectations. I am also dedicated to continuously developing my skills and knowledge in order to provide the best possible customer service experience. Additionally, I am a strong communicator, a skilled problem-solver, and an effective team player who can work well in fast-paced and challenging environments.
 

Experience

Worked as Customer service representative at Old Mutual for 2years

Education

Pursued a Bachelor's in Hotel an Hospitality Management at Moi University 

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