joan wanjiru

I have a proven track record of providing excellent customer service and have a friendly and professional demeanor. I have experience working in a receptionist role, where I was responsible for greeting visitors, answering phone calls, and managing appointments. I am skilled in managing multiple tasks at once and am able to prioritize my workload effectively.

I am also a strong communicator and am confident in my ability to communicate effectively with a diverse range of individuals. I am proficient in English and some knowldege of Spanish, which I believe will be a valuable asset in this role.

CUSTOMER SERVICE AGENT

 Achievements

• Ensured system entries are completed in an accurate,complete and timely manner

•Handled customers enquiries through telephone calls from  different countries(Mexico,USA,Philippines)

•Ensured customer satisfaction through a positive customer experience

•Handled customers problems and issues using multiple computer programs.

•Selling of devices and upselling other device accessories to customers

•Processing of customers monthly payments and sending confirmation emails/messages

•Acted as the main point of contact for assigned Key accounts and other customers

Bachelors Of Mass Media And Communication(Public Relations)

  Mount Kenya University

          04/2014-12/2018