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Westlands
Joan joan

Joan joan

Customer support

Customer Service / Support

Westlands, Nairobi Area

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Services offered

  • I am skilled in both written and verbal communication, allowing me to interact with customers in a clear and professional manner.
  • I possess a high level of empathy, which is essential for understanding and addressing customers' concerns. I can put myself in the customer's shoes to better comprehend their needs and frustrations.
  • I am adept at identifying and solving problems efficiently. 
  • I am committed to putting the customer first. I understand the importance of customer satisfaction and am dedicated to ensuring a positive customer experience.
  • I can efficiently manage my time to handle multiple customer inquiries and issues simultaneously. 
Virtual assistant
Customer support
Approximate rate: KSh 500 per hour

Experience

  • Effective communicator who ensures clear and empathetic communication in resolving customer queries, resulting in increased customer loyalty
  • Dedicated customer support professional with 5 years of experience in delivering exceptional service to a diverse clientele.
  • Consistently maintained a customer satisfaction rating above 90% through effective problem resolution and proactive communication.
  • Known for a customer-centric approach, actively listening to concerns, and providing solutions that exceed expectations.
  • Dedicated to continuous learning, regularly participating in training programs to stay abreast of evolving customer support methodologies.
  • Maintains a positive demeanor, even in high-pressure situations, fostering a collaborative and supportive team environment.

Education

  • Degree in business management-2020-2023
  • Diploma in human resource management-2017-2019
  • K.C.S.E-2008-2011

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