Joan joan
Services provided: Customer support , Support - Virtual Assistant Services , HR - Virtual Assistant Services
About Joan joan:
- I am skilled in both written and verbal communication, allowing me to interact with customers in a clear and professional manner.
- I possess a high level of empathy, which is essential for understanding and addressing customers' concerns. I can put myself in the customer's shoes to better comprehend their needs and frustrations.
- I am adept at identifying and solving problems efficiently.
- I am committed to putting the customer first. I understand the importance of customer satisfaction and am dedicated to ensuring a positive customer experience.
- I can efficiently manage my time to handle multiple customer inquiries and issues simultaneously.
Experience
- Effective communicator who ensures clear and empathetic communication in resolving customer queries, resulting in increased customer loyalty
- Dedicated customer support professional with 5 years of experience in delivering exceptional service to a diverse clientele.
- Consistently maintained a customer satisfaction rating above 90% through effective problem resolution and proactive communication.
- Known for a customer-centric approach, actively listening to concerns, and providing solutions that exceed expectations.
- Dedicated to continuous learning, regularly participating in training programs to stay abreast of evolving customer support methodologies.
- Maintains a positive demeanor, even in high-pressure situations, fostering a collaborative and supportive team environment.
Education
- Degree in business management-2020-2023
- Diploma in human resource management-2017-2019
- K.C.S.E-2008-2011
Professionals offering similar services to those of Joan joan
Professionals in the same Customer Service / Support sector as Joan joan
Professionales offering Customer support services
Professionales offering Support - Virtual Assistant Services services
Professionales offering HR - Virtual Assistant Services services
Professionals from different sectors near Westlands, Nairobi Area
Other users who are called Joan
Jobs near Westlands, Nairobi Area
-
Online writers
2 months ago
Direct apply
A private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
-
IT analyst
2 months ago
Direct apply
beBee Professionals Nairobi, Kenya Load Testing Engineers Freelance KSh30,000 - KSh50,000 per monthA private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
-
Registered Clinical Officer III
Found in: beBee S2 KE - 5 days ago
County Government of Nyeri Nairobi, Kenya Full timeWelcome to Nyeri County. A leading giant in food production and a key player for the central tourism circuit. · Duties and responsibilities · Taking history, examining, diagnosing, and treating patients' common ailments at an outpatient or inpatient health facility; · Implementin ...