Jenniffer Mwashila

Am Jenniffer Dali Mwashila .Working as Office Administrator

• 4 + years’ work experience in managing Office Administration, Communications & PR operations and Clients relationship management in a busy deadline driven Office environment.
• Expertise in maintaining Office services by organizing Office operations and procedures, controlling correspondence and designing filing /documents retrieval systems, records and data base management.
• Executive Diary/Calendar management skill including scheduling and cancelling executive appointments, organizing meetings and preparing minutes for Senior Management team meetings.
• Customer service skills with ability to relate in a courteous and efficient manner with clients by providing quality service to clients and striving to give the best to achieve customer satisfaction
• Front Office Management ; Expertise in operating switch board – delivering a friendly, efficient customer service while creating a warm and welcoming atmosphere for the guests.
• Experienced at preparing communication materials (PowerPoint, Word documents, email correspondence that meet Board-level /Senior Management Team standards).
• Communications management. Experienced in composing and producing a variety of communications materials and website updates, writing, editing, and proofreading printed /online content for diverse audiences.
• Ability to prioritize/organize work independently, meet deadlines and work under pressure with minimum supervision and high level of accuracy.
• Team player with excellent communication, negotiation and time management skills.
• Listening and telephone management skills with the ability to handle stress and conflict situations / manage difficult clients.
• Managing of business processes, developing solutions that facilitate effective data processing and information flow across organizations by using System Analysis Program Development (SAP) software.

• Certificate in Digital Marketing, Digital 4 Africa .2019.
• Certificate in Web design- Level 1. Institute of Advanced Technicnology .2018.
• Diploma in Mass Communication. Technical University of Mombasa .2013 – 2016.
• Foresight Institute of Logistics and Business Studies. Computer Packages and Level 1 ICIT .2013.
• Lucia Girls High School. Kenya Certificate of Secondary Education. 2009 – 2012
•