beBee background
Professionals
>
Thika
JANE WANJIKU

JANE WANJIKU

Customer service representative

Customer Service / Support

Thika, Nairobi Area

Social


Services provided

I am a well rounded client relations representative with over 3 years of practical experience in handling multi-national clients. My unique experience stems from years of providing excellent customer service support, creative problem solving and building customer loyalty.

Approximate rate: Not specified

Experience

Jiji Online Market Place - NAIROBI 

NOV 2019 - MAR 2021

Telesales / Customer service rep

• Enter and update customer information in the database.

• Making outbound calls to clients to request for required documents

• Resolve customer’s complaints via phone. Focusing on customer wants and needs.

• Keep records of calls and sales and note useful information.

• Contact potential or existing customers to inform them about a product or service.

• Cross-selling and upselling of products.

• Answering questions about the products, services and the company

• Composing & presenting relevant reports on matters concerning the customers or the services 

Purpink Gifts & Flowers - Nairobi 

AUG 2021 - APR 2023 

Customer service agent 
• Respond promptly to customer inquiries and requests via phone, email, chat, and social media

•Provide accurate, valid, and complete information to customers regarding products, orders, shipping, and returns

•Identify and assess customers' needs to achieve satisfaction and retention

•Collaborate with other departments, such as logistics and product development, to resolve customer issues or improve the customer experience

•Track and report customer feedback and trends to management to inform business decisions and improve overall customer experience

•Maintain accurate customer records, including contact information, orders, and interactions

•Provide feedback and suggestions to improve customer service processes and procedures

 

Education

  • Diploma in Business Management 

Kenya Institute of Management

 (2017 -2018)

  • Certificate in Computer Software

Rocky Computer College 

(2017)

  • Kenya Certificate of Secondary Education 

Kibutha Girls High-school 

(2013-2016)

 

 

Professionals who compete with JANE

Professionals offering similar services to those of JANE WANJIKU

Professionals in the same Customer Service / Support sector as JANE WANJIKU

Professionales offering Virtual Assistance services

Professionales offering Customer Service Representatives services

Professionales offering Personal / Virtual Assistance services

Professionals from different sectors near Thika, Nairobi Area

Other users who are called JANE

Jobs near Thika, Nairobi Area


  • Emerge Egress Consulting Nairobi

    Company Overview · Emerge Egress Consulting is a leading HR management and training consulting firm based in Nairobi, established in 2017. Our primary focus lies in recruitment, business strategy, and training programs for various sectors. · We partner with clients across diverse ...


  • Kam Pharmacy wholesale Nairobi

    **Job Overview** · Kam Pharmacy wholesale is seeking a highly organized and detail-oriented Customer Service Liaison to join our team. · As a key member of our operations team, you will be responsible for ensuring seamless customer service and maintaining accurate records. · Main ...


  • Kings Verified Company Nairobi

    A sales representative ia responsible of selling the products and services to the customers

;