JANE WANJIKU

I am a well rounded client relations representative with over 3 years of practical experience in handling multi-national clients. My unique experience stems from years of providing excellent customer service support, creative problem solving and building customer loyalty.

Jiji Online Market Place - NAIROBI 

NOV 2019 - MAR 2021

Telesales / Customer service rep

• Enter and update customer information in the database.

• Making outbound calls to clients to request for required documents

• Resolve customer’s complaints via phone. Focusing on customer wants and needs.

• Keep records of calls and sales and note useful information.

• Contact potential or existing customers to inform them about a product or service.

• Cross-selling and upselling of products.

• Answering questions about the products, services and the company

• Composing & presenting relevant reports on matters concerning the customers or the services 

Purpink Gifts & Flowers - Nairobi 

AUG 2021 - APR 2023 

Customer service agent 
• Respond promptly to customer inquiries and requests via phone, email, chat, and social media

•Provide accurate, valid, and complete information to customers regarding products, orders, shipping, and returns

•Identify and assess customers' needs to achieve satisfaction and retention

•Collaborate with other departments, such as logistics and product development, to resolve customer issues or improve the customer experience

•Track and report customer feedback and trends to management to inform business decisions and improve overall customer experience

•Maintain accurate customer records, including contact information, orders, and interactions

•Provide feedback and suggestions to improve customer service processes and procedures

• Diploma in Business Management 

Kenya Institute of Management

 (2017 -2018)

• Certificate in Computer Software

Rocky Computer College 

(2017)

• Kenya Certificate of Secondary Education 

Kibutha Girls High-school 

(2013-2016)