jairus wangila

• IT professional, with experience working in the medical and public services sectors.
• Expertise in ICT Support, Network Engineer, Network Administration and optimization, system analysis, configuration and hardware installation.
• Ability to encompass technical support, implement technology-based solutions, along with standards, procedures, and processes that improve business functionality.

Professional Experience

ICT Support Technician, Jan 2019 – August 2022.      

Bristol Park Group of Hospitals, Nairobi.

Reporting to the Finance Manager, I maintain the hospital computer networks, provide technical support and ensure the organization IT systems run smoothly as well as solve technical problems for users.

• Handling the troubleshooting and diagnosis of I.T. problems and implementing corrective action as appropriate for all in-house users. 
• Handling all company backups and assisting in disaster recovery processes. 
• Recommending changes to improve systems and network configurations, and determining hardware or software requirements related to such changes.
• Developing and maintaining IT documentation, processes and procedures. 
• Supporting users in the use of computer equipment by providing necessary training and advice.
• Performing administration activities such as ensure all servers and computers join active directory and they have the right group policies before joining organization’s network, setting user accounts, roles, access, and privileges in active directory.
• Providing hardware support including replacement of hardware and upgrading existing hardware.
• Administering and supporting HMIS-ERP 24/7 ,Clockin time attendance system and Smart Applications system.
• Handling the running of tests on applications/databases, computer programs, hardware elements and network devices to keep speeds and performance at optimal levels as the company grows.
• Overseeing the organization’s LAN network, wireless internet access and firewall which involves four branches, and performing system maintenance on software and configurations when needed.
• Securing sensitive data and preventing breaches from outside sources through end point security solutions installation.
• Assessing system problems within all servers, end user stations, network, and software or hardware components by running diagnostics, trying solutions and alternate devices when necessary.
• Discussing potential problems with network and computer usage with other staff members and explaining how to get the best performance from individual workstations.
• Completing repairs or submitted replacement orders for equipment that aren’t performing at capacity.
• Performing operating system software updates, upgrades and patches.
• Performing the routine firewall log checks to ensure that rules are operating as configured.
• Completing restores and special backup requests for clients and application support when data is accidentally deleted or compromised.     
• Handling and resolving break/fix tickets dealing with hardware, software, and network issues daily.
• Providing helpdesk support to users via phone and remote access.
• Supporting local and remote locations with hardware and software issues.
• Assisting in setup, configuration and maintenance of all company servers, desktops, mobiles, hardware, systems and applications.
• Recommending changes to improve systems and network configurations, and determining hardware or software requirements related to such changes.

Achievements

• Implemented a new network infrastructure, replacing the old, inefficient LAN, as a result, decreased breakdowns by 98%.
• Trained 100+ personnel to work with the new system.
• Implemented an information technology endpoint security solutions system, consequently, increasing security by 80%.
• Installed clock-in time attendance system that managed staff reporting time thus increased performance by 70%.
• Implemented a Secondary redundant stable network link decreasing downtime by 90%.
• Installed CCTV/IP phones in our four branches that reduced airtime costs to 0%.
• Deployed Sophos firewall that managed our entire network in all braches with policies.
• Streamlined all major servers resulting in improved data transfer between stations.
• Resolved a particularly difficult network problem, which had been in limbo for 2 weeks.
• Successfully implemented patient and staff WIFI in four different branches.
• Increased employee satisfaction, by providing them with stable network to work on.
• Recommended and led a team in installation of nurse call system to manage patients in wards.
• Consistently met all software and hardware upgrade deadlines reducing time spent on resolving technical glitches.
• Recommended and spearheaded the installation of CCTV that reduced theft to 0%.

ICT Support Officer (Internship), August 2017 – October 2017.

Competition Authority of Kenya, Nairobi.

Reporting to the ICT Manager, I provided technical support services and assisted in the continued reliability and enhancement of ICT Systems across all functional areas.

• Created support documentation that empowered and enabled the user community to extend skills, leverage system features and find resolutions to questions without intervention from the support team.
• Responded to support requests from end users and walked individuals through basic troubleshooting tasks.
• Configured hardware devices and software to set up workstations for employees.
• Assisted CAK in identifying and quantifying ICT needs with guidance from central office IT.
• Ensured timely installation, configuration and maintenance of ICT hardware, software and network equipment. 
• Offered technical assistance on wide range of issues related to network failure, printing etc.
• Maintained proper documentations on all configurations, design, faults/incidents and responses.
• Assisted in the implementation of information security related best practices for all ICT services available at CAK in Kenya.
• Maintained updated inventory record for ICT hardware, software and network equipment.
• Ensured regular updates to operating systems, anti-malware solutions and other systems for all computers;
• Provided technical training to the users of ICT services as and when required.
• Assisted ICT function at central office in extending support to ICT staff members, as and when needed.
• Designed, implemented, installed, configured and trouble-shot Microsoft windows server 2012.
• Supported the administering of the windows Server networks, domains, roles and services.
• Handled troubleshooting and maintained active directory, DNS and DHCP.
• Implemented, managed and monitored network devices.

Other Relevant Training

CCNA-Cisco Certified Network Associate (Routing and Switching), Institute of Advanced Technology, October 2017.

CNSS-Certified Network Security Specialist ICSI, UK (International Cyber Security Institute), May 24,2022

Referees

Bachelor of Science (Business Information System Option), University of Kabianga, January 2014 – December 2018.