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Nairobi
Ida Opondo

Ida Opondo

Administration. Customer Support Specialist

Customer Service / Support

Nairobi, Nairobi Area

Social

Services offered

Resourceful and highly experienced multi-faceted professional with over 7 years of successful track record of delivering excellence in the areas of sales, training, and customer experience. Proven track record of success in conducting comprehensive analyses in sales and procurement. Demonstrated ability to create and implement core training and development programs following company protocols and legal requirements. Expert in delivering consistent customer service to ensure client satisfaction and service improvement. Areas of expertise include Administration, Sales Administration, Database Management, Relationship Management, Vendor Relations, Sales Analysis, Training and Development, Training Needs Analysis, Training Evaluation, Curriculum and Content Development, New Hire Onboarding, Customer Service, and Complaint Management.

Sales support
Sales administration
Customer service
Training officer
Approximate rate: KSh 490 per hour

Experience

Experienced Sales Support and Customer Service Professional with 10+ years of progressive experience in sales administration, client relations, training, and customer care across leading organizations in Kenya and Uganda. Proven ability to streamline administrative processes, support sales teams, train frontline staff, and deliver exceptional customer experiences.

Currently serving as a Sales Administration Officer at Solar Panda Kenya, I manage end-to-end order processing, customer queries, loyalty programs, vendor relations, and data reporting. I bring strong organizational skills, CRM proficiency, and a keen eye for performance analysis that helps drive team efficiency and sales growth.

My background also includes experience as a Training Officer, where I developed and implemented sales training programs, supervised regional trainers, and optimized learning strategies. Previously, I’ve excelled in customer service roles with Multichoice Kenya and DTB Uganda, consistently delivering high service standards and fostering client loyalty.

I am passionate about client satisfaction, operational excellence, and empowering teams to perform at their best.

Education

Professional Diploma in Psychological Counselling, Kenya Institute of Professional Counselling

Bachelor of Social Sciences (Public Administration & Management Major, Gender & Development Minor), Makerere University

Uganda Advanced Certificate of Education, Bugema Adventist Secondary School

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