Ida Opondo

Experienced Sales Support and Customer Service Professional with 10+ years of progressive experience in sales administration, client relations, training, and customer care across leading organizations in Kenya and Uganda. Proven ability to streamline administrative processes, support sales teams, train frontline staff, and deliver exceptional customer experiences.

Currently serving as a Sales Administration Officer at Solar Panda Kenya, I manage end-to-end order processing, customer queries, loyalty programs, vendor relations, and data reporting. I bring strong organizational skills, CRM proficiency, and a keen eye for performance analysis that helps drive team efficiency and sales growth.

My background also includes experience as a Training Officer, where I developed and implemented sales training programs, supervised regional trainers, and optimized learning strategies. Previously, I’ve excelled in customer service roles with Multichoice Kenya and DTB Uganda, consistently delivering high service standards and fostering client loyalty.

I am passionate about client satisfaction, operational excellence, and empowering teams to perform at their best.

Professional Diploma in Psychological Counselling, Kenya Institute of Professional Counselling

Bachelor of Social Sciences (Public Administration & Management Major, Gender & Development Minor), Makerere University

Uganda Advanced Certificate of Education, Bugema Adventist Secondary School