
Ida Opondo
Customer Service / Support
Services offered
Resourceful and highly experienced multi-faceted professional with over 7 years of successful track record of delivering excellence in the areas of sales, training, and customer experience. Proven track record of success in conducting comprehensive analyses in sales and procurement. Demonstrated ability to create and implement core training and development programs following company protocols and legal requirements. Expert in delivering consistent customer service to ensure client satisfaction and service improvement. Areas of expertise include Administration, Sales Administration, Database Management, Relationship Management, Vendor Relations, Sales Analysis, Training and Development, Training Needs Analysis, Training Evaluation, Curriculum and Content Development, New Hire Onboarding, Customer Service, and Complaint Management.
Experience
Experienced Sales Support and Customer Service Professional with 10+ years of progressive experience in sales administration, client relations, training, and customer care across leading organizations in Kenya and Uganda. Proven ability to streamline administrative processes, support sales teams, train frontline staff, and deliver exceptional customer experiences.
Currently serving as a Sales Administration Officer at Solar Panda Kenya, I manage end-to-end order processing, customer queries, loyalty programs, vendor relations, and data reporting. I bring strong organizational skills, CRM proficiency, and a keen eye for performance analysis that helps drive team efficiency and sales growth.
My background also includes experience as a Training Officer, where I developed and implemented sales training programs, supervised regional trainers, and optimized learning strategies. Previously, I’ve excelled in customer service roles with Multichoice Kenya and DTB Uganda, consistently delivering high service standards and fostering client loyalty.
I am passionate about client satisfaction, operational excellence, and empowering teams to perform at their best.
Education
Professional Diploma in Psychological Counselling, Kenya Institute of Professional Counselling
Bachelor of Social Sciences (Public Administration & Management Major, Gender & Development Minor), Makerere University
Uganda Advanced Certificate of Education, Bugema Adventist Secondary School
Professionals who compete with Ida
Professionals in the same Customer Service / Support sector as Ida Opondo
Professionals from different sectors near Nairobi, Nairobi Area
Other users who are called Ida
Jobs near Nairobi, Nairobi Area
-
We are currently seeking an experienced HCM domain specialist with a focus on functional HCM process architecture and solution architecture across all disciplines of the HCM function. · The Human Capital domain specialist ensures solution architecture feasibility and mitigates ri ...
Nairobi2 weeks ago
-
The Channel Account Manager is responsible for developing, managing, and growing strategic relationships with resellers, distributors, and technology partners across East Africa. · The role will report to Country Manager · This role will identify key customers, potential deals, a ...
Nairobi1 month ago
-
Jumia is looking for a Finance Systems Specialist to spearhead administration and continuous improvement of our financial systems. · ...
Nairobi1 month ago