Grace Wangui

I am a highly motivated and organized HR professional holding a Bachelor’s degree in Human Resources Management. I am passionate about employee development and workplace culture, committed to nurturing talent and fostering an inclusive environment. With a solid foundation in HR principles gained through both academic studies and hands-on experience, I excel in supporting recruitment, onboarding, employee relations, and administrative tasks. Proficient in HR software and labor laws, I am enthusiastic about creating positive workplace environments and ensuring the efficiency of HR processes. During my internship I was recognized for my self-driven and proactive nature. I am committed to professional growth and continuous learning, and I am ready to make a meaningful impact in the Human resource field. I am currently looking for an entry level role in Human Resources or an administration role.

HR/Admin Intern- Kula Vyema Centre of Food Economics August 2024-Present 

Duties and responsibilities 

• Payroll processing, making statutory payments, drafting and issuing employee contracts
• Formulating HR policies and assist in ensuring compliance
• Advising on HR-related legal matters and laws 
• Maintaining employee records, filing, and ensuring confidentiality of sensitive information.
•  Utilizing HR software for data entry, updating employee information, and generating reports. 

Contact Centre Agent-Call Centre International (CCI-KE) May 2023-July 2024

 Duties and responsibilities; 

•  Providing assistance to customers through phone and chat.
•  Handling and resolving customer complaints or problems in a timely and efficient manner.
•  Assisting with account setup and maintenance, including managing customer profiles and preferences. 
•  Keeping accurate records of customer interactions, transactions, and resolutions offered.
•  Educating customers about product usage, features, and benefits to enhance their experience.

Human Resources Intern - Postal Corporation of Kenya June 2022 to August 2022

 Duties and responsibilities; 

• Assisting updating and maintaining accurate employee records and filing. 
• Provide general administrative support to the HR department, including scheduling meetings, handling correspondence, and preparing HR documents. 
• Leveraged data analytics to inform strategic HR initiatives and decision-making

JetBlue University

 May 2023 - Certificate in Customer Support Initial Training CCI. 

Jomo Kenyatta University of Agriculture and Technology(JKUAT)

 2019 – 2023 BSc in Human Resources Management 

Milestone Institute of Professional Studies 

June, 2019- August, 2019 Computer Packages

 Kabare Girl's High School

 2015 – 2018 Kenya Certificate of Secondary Education