Gloria Otieno

A highly passionate, motivated and innovative individual with strong leadership, analytical, communication and interpersonal skills developed through learning experiences and interactions. I strive to deliver excellence in my work through cohesive team work. I am a creative and data-driven candidate skilled in interpreting research to develop effective strategies.

DARYL INSURANCE AGENCY LTD

Customer service clerk/officer

JUL 2023-APR 2024

• Maintained accurate and up-to-date customer records in the database, preparing and submitting regular reports on customer interactions and tracking activities to track customer engagement.
• Assisted in the development and implementation of customer service policies and procedures to improve service delivery and enhance customer satisfaction.
• Collaborated closely with other departments, including loans and collections, to ensure seamless service delivery and participated in team meetings to enhance overall customer service strategies.

OCTAGON DATA SYSTEMS

Receptionist and Assistant to the HR

JAN 2022- APR 2022

• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction
• Responded to client emails
• Analyzed and updated work reports

Governor's Office Machakos

Data Entry Clerk

MAR 2023-JUN 2023

• Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.
• Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
• Facilitated

smoother communication among departments by

organizing shared digital files and creating easy-to-navigate folder structures.

COLLEGE OF INSURANCE

October 2023-March2024

Certificate of proficiency (COP)

DAYSTAR UNIVERSITY

2022-2024 (ONGOING)

Bachelors in business marketing

DAYSTAR UNIVERSITY

2020-2022

Diploma in Communication and Journalism

• Electronic media

DAYSTAR UNIVERSITY

2019

Certificate in Communication and Journalism

• Electronic and print media