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Gerald Diffu

Gerald Diffu

Customer Support and KYC agent

Customer Service / Support

Nairobi, Nairobi Area

Social

About Gerald Diffu:

Results-driven professional with expertise in fraud prevention and customer support. Proven track record in KYC compliance, reducing fraud incidents by 80%, and achieving a 95% first-contact resolution rate. Strong analytical and communication skills, adept at enhancing customer satisfaction and operational efficiency in remote work environments.

Experience

Results-driven professional with over four years of experience excelling in Fraud Prevention (KYC/AML) and Customer Support Excellence.

Education

Bachelor's Degree in Business

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