George Ojijo
Administrative
Services offered
A level headed, calm and unflappable individual who is able to carry out any customer service role professionally and effectively. I have a long track record of increasing customer loyalty and retention, I do this through having an in-depth understanding of the tasks, responsibilities and skills involved in customer service work. I always keep my customers updated on issues important to them and works hard to meet requests for information in a timely and efficient manner. Right now I’m looking for a suitable position with an exciting and ambitious company.
Experience
Responsible for handling a wide range of incoming calls and face to face meetings with customers. Also in charge of resolving all interactions positively and to the customers complete satisfaction.
· Responding appropriately to customer questions and comments.
· Screening calls, and handling 'wafflers’ and ‘insistent’ callers.
· Identify gaps in a customer’s records & then collecting information to fill them in the gaps.
· Assisting customers in making a decision about a product or service to buy.
· Maintain and updating customer databases.
· Keeping accurate records of discussions or correspondence with customers.
· Processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork.
· Undertaking general administrative duties like filing, photocopying and opening mail.
Education
Bachelors of Project Planning And Management
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