ESTHER NDUNG'U

I have a background in administration studies with a diploma in secretarial from the Strathmore University.  I have further training in Business Management (HR Option) with a degree and a diploma in the same field.  I have twenty years (21) of experience both as a front office and back office assistant.  I have worked as a secretary, administrative assistant, office manager, switchboard operator and currently as a receptionist.  My skills include:  great interpersonal and public skills, good written and communication skills, multitasking skills, typing and computer skills.  I am looking for an opportunity whereby I can utilize and leverage on the great skills that I possess.

Bayer East Africa (under Sheerlogic Consultants)   -  Receptionist

Duties and Responsibilities

• Manning the front office area ensuring that it is tidy, and it portrays a good image of the organization.
• Checking all the telephone lines and ensuring that they are working and incase of outages liaising with the relevant service providers for repairs.
• Operating the switchboard that is call handling that is making and receiving all calls promptly and in a professional manner.
• In charge of handling all courier and mail that is coming and leaving the organization.
• Handling visitors coming into the organization, issuing them with visitor’s badges and directing them accordingly.

Knightfrank Kenya Ltd -  Switchboard Operator

Duties and Responsibilities

• Responsible for efficient and smooth call handling in a prompt and professional manner.
• Customer service handling customer complaints coming through the switchboard
• Responsible for documentation and reporting of switchboard activities by preparing weekly report for submission to the head of department.
• Supporting tele conference this is by offering necessary help to internal customers joining various meetings.
• Responsible for overall reporting of software and hardware hitches at the switchboard room to the relevant authorities.
• Compiling small directories showing key contacts such as hotlines, major service providers and circulating them to the necessary authorities.

OLA Energy -  Receptionist

Duties and Responsibilities

• Handling all calls in a professional and timely manner.
• Responsible for handling all visitors to the organization.
• Responsible for maintenance of a good filing and retrieval system.
• Safe handling and dispatching of courier.
• Responsible for mail handling and dispatching
• Supervising junior staff namely messengers, cleaners and drivers.
• Overseeing smooth running of meetings this is by managing calendars and appointments, taking down minutes and onward forwarding to attendees. 
• In charge of all office equipment ensuring that it is in good working condition and liaising with service provides in case of any problems.
• Responsible for handling inventory such as stationery, toiletries and other supplies this is by liaising with the relevant suppliers for supply of the same.
• Processing of payments invoices

Albert Kamunde & Company Advocates -  Office Manager

Duties and Responsibilities

• Acting as the personal assistant to the Managing Partner by assisting him in running the office.
• Supervising junior staff namely, courts clerks, conveyancing clerk and the messenger.
• Maintaining the managing partner’s diary.
• Typing and preparing of legal documents e.g., affidavits, leases, letter etc.
• Responsible for Handling petty cash this is by issuing out money and doing reconciliations for accountability purposes.
• Overseeing acquisition of stationery and other supplies and  distributing the same.

Swissgarde Kenya Ltd -  Secretary

Duties and Responsibilities

• Responsible for handling all courier coming and leaving the organization
• Data entry work this is by entering all raw data that is sales, distributors details into the company’s database for onward processing.
• Typing of letters, reports and other correspondences.
• Responsible for keeping and maintain a good filing and retrieval system.
• Offering support during organizing for yearly sales conferences, workshops and meetings.
• Offering any other support to the country coordinator.

Woodtex Kenya Ltd.

Duties and Responsibilities

• Maintaining a well-coordinated communication system e.g. In charge of emails for the company.
• Acting as the personal assistant to the managing director, this is by managing his calendar and other activities, just to ensure smooth running of the office.
• Typing of letters, reports and other correspondences as instructed by the Managing director.
• Maintaining Managing Director’s diary.
• Liaising with other departments. E.g., production, sales ,accounts and ensuring that everything flows well as per the requirements.

Diploma in Business Management (HR Option)    Kenya Institute of Management

Degree in Business Management (HR Option)   Maasai Mara University