

EMILY OCHOLA
Customer Service / Support
About EMILY OCHOLA:
As a customer-centric and customer-success professional, dedicated to exceeding expectations and maintaining a positive and professional attitude toward customers. I am focused on defining and analyzing customer requests to resolve issues accurately and promptly to win customer loyalty within diverse sectors. I am proficient in engaging with people from multicultural levels and backgrounds as I endeavor to ensure the needs and interests of clients are always catered for. My diverse experience and diverse skills have been vital to ensuring functions in a company are flawless to ensure customer retention hence business growth.
Experience
Relationship Manager Jubilee Insurance Limited; March 2019 to Date Duties and Responsibilities:
Relationship Manager Resolution Insurance Limited; March 2016 to February 2019 Duties and Responsibilities;
Key Achievements
Medical Operations Coordinator Resolution Insurance Limited; March 2011 to February 2016 Duties and Responsibilities:
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Education
- B. A in Economics and Administration-Kenyatta University; 2004 to 2008.
- Kenya Certificate of Secondary Education- St. John’s Girls Secondary School, 1999 to 2002
- COP- College of Insurance; 2017.
- Digital Marketing Associate- Simplilearn Americas LLC; December 2020.
- Project Management- Career Directions; January to June 2017.
- Customer Experience Specialist- Customer Experience University; 2022
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