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Elizabeth Nderitu

Elizabeth Nderitu

Business Analyst

Services provided: Advanced Excel Training , Microsoft Excel , Customer Support Representatives , Customer Service Representatives , Online Writers , Microsoft Excel Experts , Customer Loyalty/ Retention

Customer Service / Support

Nanyuki, Laikipia
KSh300 / hour
Approximate rate

Social

About Elizabeth Nderitu:

Results-driven business analyst with experience conducting B2C and B2B customer support, building sales dashboards, mapping SOPs for commercial team management and customer retention, and new market expansion P&L analysis with strong data analytical skills

Experience

Business Analyst handling

  • Identified gaps in sales processes and created a new CRM business flow to prevent the loss of 2.7M KSH in upselling opportunities.
  • Created dashboards used to track and monitor the performance of B2B agents
  • Simplified and managed distribution processes for marketing materials for rural sales teams distributed across 26 counties.
  • Co-created the company’s support ticketing logic, which handles +6k monthly tickets.
  • Led expansion planning reviews with senior company leadership, analyzing EBITDA and CAPEX projections. Directly oversaw the company expansion to new towns. 
  • Conducted revenue meetings reviews by tracking P&L, customer retention, and growth. 
  • Generated monthly sales reports to appraise performance vs monthly budget. 

Education

Diploma in Supplies and Procurement Management

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