
Elizabeth Nderitu
Customer Service / Support
Services offered
Results-driven business analyst with experience conducting B2C and B2B customer support, building sales dashboards, mapping SOPs for commercial team management and customer retention, and new market expansion P&L analysis with strong data analytical skills
Experience
Business Analyst handling
- Identified gaps in sales processes and created a new CRM business flow to prevent the loss of 2.7M KSH in upselling opportunities.
- Created dashboards used to track and monitor the performance of B2B agents
- Simplified and managed distribution processes for marketing materials for rural sales teams distributed across 26 counties.
- Co-created the company’s support ticketing logic, which handles +6k monthly tickets.
- Led expansion planning reviews with senior company leadership, analyzing EBITDA and CAPEX projections. Directly oversaw the company expansion to new towns.
- Conducted revenue meetings reviews by tracking P&L, customer retention, and growth.
- Generated monthly sales reports to appraise performance vs monthly budget.
Education
Diploma in Supplies and Procurement Management
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