Dorothy Mutua

I am an organized, reliable and thorough individual with five years experience working in a World Class Resort. My experience in Safety, Customer Service and Guest Relations is above par and I constantly work to improving it. I seek to work and progress in a dynamic setting that will allow me to utilize the afore mentioned values. This is with the aim to ensure my abilities are fully made use of so as to provide quality service as well as develop and advance my career.
 

.        April 2008- August 2008.
Swimming Instructor.
Swim-Africa, Montessori Learning Centre.
Job Description
⦁ Teaching the School’s students as well as Private clients how to swim and ensuring they are pool safe by the ending of their course.
⦁ Protecting the safety of all those using the pool and being on hand to deal with any emergencies that arose.
⦁ Help Organise and Run Recreational Camps and Galas.

3.         August 2008- July 2013
Operations Supervisor,
Aquaventure, Atlantis the Palm, Dubai.
Job Description
⦁ Provide assistance to Hotel and Day guests visiting the Water Park or at the Resort: pertaining to General Knowledge and queries.
⦁ Reception and assessment of  Guest Complaints, Comments and Suggestions and connecting with the necessary Parties to their solving. Staying in contact with the Guest(s) until the solving of the situation.
⦁ Immediate supervision and inspection of assigned duties of the Lifeguard team.
⦁ Quality Control of the Resort’s operation as it pertains to the Lifeguard team. and Water Park Operations and Running.
⦁ Liaise between Team Members and Operations Managers.
⦁ Responding to all First Aid emergencies within the Water Park and/ or Resort Pools and Beaches; clear them and hand over to medical assistance teams if necessary.
⦁ Regularly Plan, Conduct and Log Lifeguard Training classes in Aquatic and Basic Safety; also follow up with staff attendance of these.
⦁ Track and Log maintenance issues within the Park and liaise with the necessary Departments and follow up on their completion.
⦁ Assist in coming up with Incentive plans for effective staff morale and motivation within my Department.

4. September 2014- Date
Administrator 
Private Family Business
Job Description 
⦁ Prepare monthly budget and ensure it is adhered to.
⦁ Liaise with Local Government Authority with regards to appropriate and timely business certifications.
⦁ Observe consumer trends and adjust product lists accordingly.
⦁ Oversee the day to day running of the business and keep track of and log daily records and sales.

2002-2005: Loreto High School Limuru
                 -Kenya Certificate of Secondary Education (O-levels)
2006: Keri Residence, Strathmore University.
          -Certificate in General Computer Applications.
         Microsoft Word, Excel, Outlook, Powerpoint.
2008: YMCA Kenya
          -Certificate in Life Saving and First Aid.
2012: Computer Pride, Kenya
         -Certificate in Advance Microsoft Excel Operations.
2013: Nairobi Aviation College
          -Diploma in Dangerous Goods and Regulations.