Dorcas Wanjiku
Customer Service / Support
Services offered
Customer service expert with a positive track record of providing exceptional services; Strong communication skills enable me to listen to customer's problem and recommend appropriate solutions.A quick and comprehensive decision-maker who can solve client complaints and keep everyone happy. Ability to work as part of a team for better results.
Experience
2019-2021 -Worked at Digo Squired Ltd as a Customer Care Assistant.
Roles;Received visitors ,front office duties, issue customer receipt,create customer account,recover customer accounts, confirm customer payments, coordinate office meetings, receive calls from customer,send and reply customer emails
2016-2019- Worked at Zucchini Green Groceries Ltd as a Cashier.
Roles; Receive customer payments,give change accurately and efficiently,issue receipts to customers, balance end day sales,assist at front office, customer care assistant to customers
2012-2015 -Worked at Joppa Outside Caterers as coordinator of charity feeding program at PCEA Evergreen Church.
Roles; In charge of feeding program, in charge of accounts, coordinated food production
Education
2013-2014: Pinnacle Business School:CPA1 & 2
Jan-April 2012: Inforidge Computer School -Computer Packages (Distinction)
2008-2011:Mt Kinangop Girls Secondary School (B-)
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