dennis twala

I am an analytical, insightful, and highly disciplined problem solver with a demonstrated ability to provide quality leadership that invokes committed professional participation. Maintaining meticulous attention to detail, inspiring team accomplishment, and delivering quality, on-time project execution are areas in which I excel.

I have 4 plus years of professional experience in Leadership and Management with overall 6 years working in one of the pioneers, biggest, and fast-rising Artificial Intelligence (AI) companies in Sub-Saharan Africa.

Currently, as Samasource’s Team Lead L2, I handle a team of 20-30 agents. Spearheaded successfully pilot projects and overseen the completion of some, achieving both client and employee satisfaction. I have extensive experience in Quality assurance and training, being very keen on details and able to relay effectively product knowledge to the relevant stakeholders.

Exceptional capabilities in presenting and disseminating results (both orally and in written reports), offering informed insights and advice, and team management running projects and operations within an AI Center

I have a diploma in international affairs and diplomacy(to graduate 2022