DEBORAH CHELANGAT

Deborah Chelangat is an accomplished and results-driven property manager with three years of experience in managing high-end residential and commercial properties. Skilled in financial management, leasing, tenant relations, and property maintenance. Known for delivering exceptional customer service and ensuring tenant satisfaction. Proven ability to maximize property profitability through strategic planning, cost-effective maintenance, and effective marketing.

Work History

     2022-01 to Date           Site Supervisor

                                       Dunhill Consulting Ltd – Westlands

• Managed a diverse portfolio of five upscale residential and commercial properties, overseeing operations, maintenance, and tenant/owner relations.
• Maintained occupancy rates of over 80% by successfully negotiating leases and contracts, resulting in over Ksh. 4M in service charge income annually.
• Troubleshot tenant/owner issues in a timely manner for 2 commercial & 3 residential properties in liaison with the Property Coordinator of the designated property.
• Ensured that all site equipment was fully operational by liaising with service providers for maintenance and repair works, resulting in 80% functionality.
• Analyzed utilities and liaised with the accountant to ensure all bills were paid in good time to avoid disconnections and subsequent complaints from clients.
• Followed up for service charge and other utility payments from the tenants/owners, achieving a 73% service charge collection rate and 100% payment of utility bills.

2021-07 to 2021-12      Property Coordinator

53 Park Arcade – Kilimani

• Fostered positive tenant relations by responding to inquiries, resolving complaints, and conducting move-in/out inspections. Developed and implemented creative tenant retention programs, reducing vacancy rates by 3% and improving tenant satisfaction scores.
• Corresponded with agents to lease out vacant units, resulting in a 2% increase in occupancy rate within 5 months.
• Successfully dealt with non-compliant tenants by introducing the legal auctioneering process, recovering 50% of the bad debt accumulated over 6 months.
• Laid down strategies to achieve maximum rent collection which was satisfactorily effective.

2021-01 to 2021-06      Estate Agent

Nyota Njema Real Estate – Ruaraka

• Maintained accurate financial records, prepared monthly financial reports, and analyzed financial statements to identify trends and opportunities for improvement. Reduced operating costs through effective budget management and procurement strategies.
• Facilitated the property buying process, including property inspection, consultancy, sales contract preparation, negotiation of offers, and implementation of contract contingencies.
• Developed and maintained relationships with clients and potential clients which continually ensured there were return clients hence increase sales.
• Worked with the digital marketing team to create a social media presence and community of potential customers.

2019-08 to 2019-12      Asst. Estates Officer

National HousingCorporation – Nairobi City Square

• Conducted regular property inspections, identified and addressed potential safety hazards, and ensured compliance with local and state regulations. Oversaw repairs and maintenance work, reducing maintenance costs through efficient vendor management and timely completion of work.
• Ensured payment of statutory taxes such as rates, rents, and utility bills.
• Facilitated leasing process from lease negotiation, preparation of Tenancy Purchase Agreements for the various Corporation estates, and lease administration.
• Carried out fieldwork research such as market surveys, conducting E.I.A and other property statutory audits in liaison with the Property Coordinator.

Education

Bachelor of Real Estate and Property Management

The Technical University of Kenya – Nairobi 

Second Class Honors (Upper division)

Kenya Certificate of Secondary Education (K.C.S.E)

Loreto High School- Limuru 

78 Points (A-)

Kenya Certificate of Primary Education (K.C.P.E)

Tenwek Boarding Primary School – Bomet 

397 points (A-)