Cynthia Mumbi

I am a strategist with excellent communication and organizational skills. My motivation allows me to quickly and efficiently complete tasks with a high degree of attention to detail.

 
April 2014- Present
SUNSTONE ROOF BUILDING MATERIAL COMPANY
Job Title: Marketing Executive/Freelance
Duties and Responsibilities:
·       Negotiating contracts to arrive at the best deal for both the client and the organization.
·       Prospecting leads and contacting them to pitch the company’s products.
·       Establishing new business links.
·       Present the company’s product demonstrations to the clients.
·       Conduct market research to evaluate gaps, opportunities and alien needs.
·       Working towards achieving the sales target.
·       Providing clients with quotations and acting as their consultant. 
·       Seek new opportunities through networking and social media channels.
·       Taking Feedback from clients and sharing it with the support teams.
 
May 2013- Feb 2014
AFB KENYA LIMITED
Job Title: Customer Service Representative 
Duties and Responsibilities:
·        Attracted potential customers by answering product and service questions; Guidance and offering information about other products and services.
·        I was in charge of the company’s social media sites: Twitter, Instagram, Facebook and also replying to the customers emails.
·        Met individual KPIs set for the department
·        Strived to delight the customer and ensured their experience of my service was better than the problem or complaint they raised
·        Ensured the commitment given to the customer was met and exceeded customer expectation
·        Resolved product or service problems by logging the customer's complaint; determined the cause of the problem; offered solutions or worked around to manage the issue as well as promptly escalated issues to the support team
·        Conducted customer education on product to promote good behavior such that customers understood how they could benefit from our products
·        Recommended potential products or services by channeling customer feedback to management
·        Ensured provision of service and products was delivered at set standards.
·        Contributed to team effort by accomplishing team targets and goals
 
 
 
 
2012 July – May 2013                        
FASHION BOUTIQUE
Job Title: Office Administrative Assistant
Duties and Responsibilities:
·        Plan, execute and manage marketing programs.
·        Developed a marketing budget
·        Track and maintain a pipeline for all opportunities that are being pursued 
·        Sought new leads from existing customers to build on customer base
·        Customer Relationship Management
·        Use of multiple channels i.e. social media, SMS and voice calls to create leads & Market our own products.
·        Resolve customer problems or complaints by determining optimal solutions.
·        Monitored customer satisfaction by querying the customer to ensure relevance of our services and products 
·        Make appropriate use of resources to achieve objectives.
 
 
2011 July – July 2012                               
SERVICE DESK LIMITED
Job Title: Administrative Assistant
Duties and Responsibilities:
·       Office Administration 
·       Creating Following up & Converting leads 
·       Customer Relationship Management
·       Manage revenue, including cash handling, deposit reconciliation and carrying out other administrative duties.
·       Use social media, SMS and voice calls to create leads & Market products
·       Communicate, execute, and manage marketing programs.
·       Resolve customer problems or complaints by determining optimal solutions.
·       Ensure that customer expectations are met 
·       Ensure that products remain relevant with customers
·       Make appropriate use of resources to achieve developed objectives.
 
 
 
 
2010 July – 2011 April                  
RESOLUTION HEALTH E.A LTD
Job Title: Independent Consultant.
Duties and Responsibilities:
·       Perform administrative tasks, such as maintaining records and handling policy renewals.
·       Interview prospective clients to obtain data about their financial resources and needs.
·       Seek out new clients and generate new clientele using networks to find new customers and generate lists of prospective clients. 
·       Calculate premiums and establish payment method.
·       Install bookkeeping systems.
 
 
 
 
 
 
 
 
 
 
 
 
 
2009 June - May 2010                               
KENYA INSTITUTE OF MANAGEMENT
Job Title: Marketing Executive.
Duties and Responsibilities: 
·       Market and sell advertising space on the Management Magazine.
·       Ensured client accounts were billed correctly and they were up to date in payments
·       Managed clients with arrears, negotiated payment plan to ensure client accounts do not end up in non performance status
·       Ensured client issues and concerns were promptly resolved or addressed
·       Developing sales proposals, presentations and negotiations.
·       Developed and managed key relationships with decisions makers in the market
·       Developing contractual advertising relationships with clients. 
 
 
 
 
May 2008 – Jan 2009                   
ORANGE TELCOM
Job Title: Marketing Assistant.
Duties and Responsibilities: 
·       Gathering information relevant to the company and preparing reports to management for action.
·       Handling customer queries and complaints.
·       Assisting in the development of Customer Experience Program.
·       Booking boardrooms and organizing scheduled meetings.

2004 September - 2009 April           Bachelor of Commerce Degree - I specialize in Marketing Management at the Catholic University of Eastern Africa.