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Consolata Mukoya

Consolata Mukoya

Customer Support Representative
Nairobi, Nairobi Area

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About Consolata Mukoya:

As a customer support trainer, my goal was to provide exceptional assistance and ensure customer satisfaction in the ever-evolving world of technology. With a passion for helping people and a strong background in technology, I bring a wealth of knowledge and expertise to my role through troubleshooting software issues, guiding customers through product setups, or addressing billing inquiries. Have achieved to maintain a high score in my KPIs. I am skilled at breaking down complex technical jargon into user-friendly language, ensuring that customers feel confident and supported throughout the process.
As a mathematics college teacher, I possess a comprehensive understanding of various mathematical concepts and their applications. I can effectively explain complex theories and principles in a clear and concise manner, adapting my teaching style to accommodate diverse learning needs. One of my key achievements is consistently inspiring my students to perform exceptionally well in their mathematics courses.

Experience

Throughout my career as a customer support, I have had the opportunity to make a meaningful impact by delivering outstanding service and support to our valued customers. One of my key achievements is consistently maintaining high customer satisfaction ratings. Through active listening, empathetic communication, and a solutions-oriented approach, I have successfully resolved complex customer issues and inquiries. I possess a wide range of technical skills that enable me to troubleshoot software and hardware issues effectively. With a deep understanding of our company's products and services, I can guide customers through technical setups, assist with software configurations, and address compatibility concerns.

 

Also as a Mathematics college teacher, I successfully managed a team of students, overseeing their day-to-day activities, performance, and professional growth. One of my key achievements is consistently inspiring my students to perform exceptionally well in their mathematics courses. In terms of skills, I possess a comprehensive understanding of various mathematical concepts and their applications. I can effectively explain complex theories and principles in a clear and concise manner, adapting my teaching style to accommodate diverse learning needs.

I am excited about the opportunity to join your team and contribute to the company's ongoing success. I am confident that my leadership skills, customer-centric approach, and track record of achieving exceptional results make me a strong fit.

Education

Rongo University

B.sc in Mathematics

Second Class Lower

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