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Embakasi
DERICK KAKAI

DERICK KAKAI

Hotelier/Customer service

Customer Service / Support

Embakasi, Nairobi Area

Social

Services offered

 To peruse challenging, productive and rewarding careers where I can contribute add value and have an impacting bringing about positive change. I would like to establish myself a good leader, self-motivated person who is committed to performance in the organization towards archiving a goal.

Customer service
Waiter
Service man
Approximate rate: KSh 500 per hour

Experience

March 2021- 2022 Aug: Waiter –Radisson Blu Hotel Nairobi.

Responsibilities. 

● Take order and deliver orders in a timely manner to a multitude of customers. 

● Collect cash and coupons from customers and welcoming them to the restaurant 

● Promote food/drinks products and distribute promotional materials. 

● Document and keep record of information on pickups and deliveries 

● taking the customers to a table of preference serve all customers to their maximum satisfaction. 

● Train new employees and take charge during busy hours. 

● Maintain a clean work environment to adhere to sanitation standards. 

● Regulate food/drinks going in and out of the kitchen to ensure they are thoroughly cooked and well garnished to the required temperature 

● Provide customer service by imputing customer orders, processing credit and cash transactions, responding to questions and concerns. 

● Ensuring good customer service and customer satisfaction and stock taking every morning and after the shift 

● thanking guest and welcoming them again for a next visit

 

Sep 2019- Feb 2021: Service Man –Radisson Blu Hotel. Nairobi 

Responsibilities 

● Maintain a clean work environment to adhere to sanitation standards. 

● arranging the tables and setting up for events. 

● Regulate food/drinks going in and out of the kitchen to ensure they are thoroughly cooked and well garnished to the required temperature. 

● Provide customer service by imputing customer orders, processing credit and cash transactions, responding to questions and concerns. 

● Ensuring good customer service and customer satisfaction and stock taking every morning and after the shift. 

● thanking guest and welcoming them again for a next visit. 

 

Education

College of insurance -ICDL •

 ° International Computer Driving License.

 

▪ Friends School Shanderema Boys High school –KCSE

 °Kenya Certificate of Secondary Education.

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