Christopher Waithiru

With over 5 years of experience in the industry, I have worked with top airlines such as Kenya Airways and Air Uganda, providing exceptional customer service and support.

As a Call Center Agent, I have developed a strong skillset in managing high-volume inbound and outbound calls, handling customer inquiries and complaints, and providing accurate and timely information to customers. I am well-versed in using call center software and CRM systems, and have a proven track record of meeting and exceeding performance targets.

My experience working in the hospitality industry has given me a deep understanding of customer needs and preferences, as well as the ability to work in a fast-paced and dynamic environment. I am highly skilled in handling customer escalations, resolving conflicts, and maintaining a positive and professional demeanor at all times.

I am a self-starter, highly organized, and able to work well under pressure. I am also a quick learner and able to adapt to new situations and technologies with ease. I am confident that my skills and experience make me an excellent candidate for the Call Center Agent position at your company.

Thank you for considering my application. I look forward to discussing my qualifications further in an interview.

At your service,

Christopher Waithiru.

 With over 5 years of experience in the industry, I have worked with top airlines such as Kenya Airways and Air Uganda, providing exceptional customer service and support.

As a Call Center Agent, I have developed a strong skillset in managing high-volume inbound and outbound calls, handling customer inquiries and complaints, and providing accurate and timely information to customers. I am well-versed in using call center software and CRM systems, and have a proven track record of meeting and exceeding performance targets.

My experience working in the hospitality industry has given me a deep understanding of customer needs and preferences, as well as the ability to work in a fast-paced and dynamic environment. I am highly skilled in handling customer escalations, resolving conflicts, and maintaining a positive and professional demeanor at all times.

IATA Travel and Tourism at Pride Center Kenya Airways