charity achieng

Results-driven and client-focused professional with over six years of experience in sales, credit verification, and client relationship management within the fintech and financial services sector. Adept at building rapport, handling objections, and delivering exceptional customer experiences that drive loyalty and long-term partnerships. Proven track record of exceeding performance targets, including maintaining a 97% repayment rate on over KSh 178 million in disbursed funds and successfully verifying 10000+ clients. Skilled in team leadership, process improvement, and fostering collaboration to achieve departmental and organizational goals. Highly adaptable, growth-oriented, and committed to professional excellence, with a passion for driving business success through innovation, efficiency, and customer satisfaction.

Experienced sales and credit verification specialist with a strong background in client relationship management, financial oversight, and team leadership. Over six years in the fintech sector, successfully led a verification team processing over 10,000 customer accounts while maintaining a 97% repayment rate. Skilled in streamlining verification processes, reducing rejection rates, and enhancing customer satisfaction. Adept at training staff, managing performance, and implementing strategies that support organizational growth and efficiency.

Bachelor of Commerce (B.Com) – Marketing (Major)
Cooperative University of Kenya

Diploma in Cooperative Management
Cooperative University of Kenya