Cathy ben

My work entails to identify and assess customer's needs to achieve and retain satisfaction.

Escalating to the relevant person or department any issues that cannot be solved by the knowledge base.

Build sustainable trust and relationships with customers with open and interactive communication

Provide accurate complete and right information to customers by using the right language and tools

Excellent communication skills and customer service centric vocal tonality.

Flexibility

Instinctive recognition of up and cross sell opportunitiesm

In my current role as a business development officer at Kenya women microfinance bank I have passion for exceptional customer service with my talent for developing high achieving sales teams in managing any company I work with.

I have constantly improved customer satisfaction and built on client relationships in order to meet aggressive sales quotas. My broad background also includes responsibilities such as performing KYC, handling clients enquires and complaints, communicating to clients about accounts or loan declines, receive, verify and certify customers documents against the original. 

Bachelor of commerce finance option