Catherine Thiongo

• The best well crafter itineraries for Africa and other parts of the world
• Good marketing skills. I have done marketing in Finland, Germany, Rwanda, and Uganda
• Accurate and efficient incoming requests via multiple channels (i.e., phone, email, Zoom calls, Conferences etc.).
•  Primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related product.
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
• Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.
• Appropriate responds to customers inquiries
• Performs follow-up as needed and within the time frame promised to the customer
• Assistance from others for the resolution as appropriate
• Begins to demonstrate empathy in customer interactions to diffuse emotion during adversity
• Occasional statements to the customer to validate a clear understanding of the customer's needs

2006 -2008               Utalii College                                                          Diploma in Tour Guiding