About Catherine Thiongo:
- Able. I am able to handle multiple tasks on a daily basis.
- Creative. I use a creative approach to problem solve.
- Dependable. I am a dependable person who is great at time management.
- Energetic. I am always energetic and eager to learn new skills.
- Experience. …I have 14 years of experience.
- Flexible. ... I can work anywhere .
- Hardworking; I try as much as i cant to give my all.
- Honest.
Experience
- The best well crafter itineraries for Africa and other parts of the world
- Good marketing skills. I have done marketing in Finland, Germany, Rwanda, and Uganda
- Accurate and efficient incoming requests via multiple channels (i.e., phone, email, Zoom calls, Conferences etc.).
- Primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related product.
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
- Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.
- Appropriate responds to customers inquiries
- Performs follow-up as needed and within the time frame promised to the customer
- Assistance from others for the resolution as appropriate
- Begins to demonstrate empathy in customer interactions to diffuse emotion during adversity
- Occasional statements to the customer to validate a clear understanding of the customer's needs
Education
2006 -2008 Utalii College Diploma in Tour Guiding
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