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Caleb Idewa

Caleb Idewa

ICT SUPPORT TECHNICIAN

Services provided: Network Support Services , Web Development , Object-oriented Programming Experts , Technical Support / Help Desk (Hardware / Software) , Data Entry

Technology / Internet

Nairobi, Nairobi Area
KSh500 / hour
Approximate rate

Social

About Caleb Idewa:

Provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

Experience

  • Provided technical assistance to customers on inbound telephone tech support calls.
  • Used remote access to perform troubleshooting when needed.
  • Walked customers through step-by-step process for troubleshooting hardware issues.
  • Assisted customers with antivirus program installations and virus removals.
  • Used good problem-solving skills for troubleshooting problems.
  • Used great customer service skills.
  • Installed and maintained company’s computer systems and network.
  • Performed upgrades and installed updates.
  • Completed troubleshooting and repair when computers had problems.
  • Assisted office staff with computer application questions.
  • Conducted computer technology training with all new staff.
  • Recommended computer products and applications to improve productivity.

 

Education

INFORMATION TECHNOLOGY

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