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Brivian Dalton

Brivian Dalton

Customer service representative

Customer Service / Support

Westlands, Nairobi Area

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About Brivian Dalton:

I am a 24year old male with a drive to learn more. I recently finished my Diploma in Civil Engineering and  later on took up a short course in Customer service.
I have worked at a busy call center as a customer service representative for ZUKU Fiber under Techno Brain BPO ITES Limited and iSON xperience. I worked under their retention and acquisition team, and here I can proudly say that I was able to not only retain their existing clients but also acquire new clients for the company. Additionally, I have excellent business acumen; I was able to provide a good customer experience as well as upsell their products and services. I am highly motivated and have the ability to boost sales 
Lastly, I am good at research skills, which enables me to identify any competition and come up with new ways that could improve your business. With this information, I can come up with new strategies to boost sales and improve customer interaction with products.

 

Experience

Over one year in the customer service industry.

Education

Certificate in Customer service

Diploma in Civil engineering 

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