Arnold Mnjama

January 2019 – Present:   Safaricom Investment Cooperative:          System Administrator (In-charge of ICT Department).

    Key Responsibilities:

Overall responsibility of managing IT systems and infrastructure at Safaricom Investment Cooperative with a key focus on ensuring that they support business needs. I was responsible for development and implementation of the Cooperative Core Business System – Dynamics 365 Business Central, the CRM, Call center, New Website and various Self-Service Portals and App (Android & iOS), IT Strategy as well as providing executive level input for the company’s strategic planning and execution.

1. ICT Policy Development
2. Develop and implement IT standards and policies.
3. IT strategy and related budgets
4. Develop, implement and monitor the Society practices for data protection, internet use, e-mail, security and ICT resource management

1. Management of overall IT Systems and infrastructure.
2. Manage the overall IT Systems and infrastructure (Cloud VM’s (8), Collocated & On-Prem Servers (1), Firewall, and their Networks (Wired & Wireless) with a key focus on ensuring they support business needs.
3. Systems planning, software, ICT security, network and users’ oversight
4. Develop, deploy and maintain appropriate ICT infrastructure and connectivity solution for the Society for secure, efficient and effective flow of information to facilitate operations and timely decision making.
5. Drive the use of technology in the organization.
6. Ensuring minimal downtime on NAV and other ICT support system.

1. Project management 
2. Manage overall planning and scheduling of ICT projects;
3. Advisory on organization ICT needs.
4. Maintain overall responsibility and accountability for ensuring IT outcomes are achieved and reported.
5. Efficient & effective management of projects costs, quality and timely completion of projects.

1. IT Security and support
2. Systems planning, software, ICT security, network and users’ oversight.
3. Develop documentation, implement, test and review business continuity plan (Disaster Recovery Plan) for ensuring systems availability and business continuity. Maintaining a backup system for all the data in the Society and storing them safely.

1. Service Level Management 
   1. Creating and maintaining a catalogue of all services. Defining and documenting performance levels, quality and standards. 
   2. Works with client/user representatives to determine service level requirements. 
   3. Manages customer expectations and perceptions in order to optimize customer satisfaction. 

Recent Projects:

• Implementation of SIC Core Business System – Dynamics 365 Business Central. Automated transaction posting through System integration with Banks, C2B Mpesa, System modules, Portal and Apps.
• Establishment of the Co-operative Call Center.
• Development of a new Cooperative Website. 
• On-Board Board Management System.
• On-Boarding of Asigra Backup Solution.

2016– 2018: Mombasa Maize Millers (Nairobi) LTD:           

System Administrator (In-charge of ICT Department)

Key Responsibilities:

Coordinate implementation of the ICT Infrastructure and Systems Application, optimizing resource utilization and embracing IT standards, and best-practice. Perform the following roles for MMM:

1. Network Development 

• Devise, develop, and deliver plans e.g. strategic and budgetary plans for network development including the formation of a master plan for the IT section
• Organize and Coordinate activities – Opening up of companies depots and remote locations. 

2. Project management 

• Maintain overall responsibility and accountability for ensuring IT outcomes are achieved and reported
• Efficient & effective management of projects costs, quality, and timely completion of projects 
• Interface with key departments/ Service providers – (Liquid Telecom and Safaricom) on regular inspection and tracking of project progress

3. Administrative Support 

• Leadership, performance management, mentorship, and development of staff; adherence to policies, guidelines, and quality requirements.

4. Operations Management 

• Manage day operation of Mombasa maize Miller’s (Nrb) Ltd host computers by monitoring systems performance, configuration, maintenance, and repair. 
• Ensure that records of the system downtime and equipment inventory are properly maintained. Applies revision to host system firmware and software. Works with vendors to assist with support activities.
• Develops new system and application implementation plans, custom scripts, and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and /or acquired.
• Ensure high availability and acceptable levels of performance of mission-critical host computer resources.
• Develop procedures to maintain security and protect the system from unauthorized use, acts of nature, and user abuse.
• Provide procedures, programs, and documentation for backup and restoration of the host operating system and host-based application.
• Develop tools procedures and training sessions for operation, client support, and system development staff to assist with work
• Stay current with technological development in system administration technology and recommend ways for Mombasa Maize Millers (Nrb) Ltd to take advantage of new technology.

July 2010 – July 2015:       Kenyatta University (Mombasa Campus)

ICT Systems Support (In – charge of ICT Section)

Key Responsibilities:

•  In charge of the University ICT structure composed of several workstations and peripherals in 3 laboratories and various departments.
• Maintaining and Troubleshooting the University Structured Local Area Network (LAN) and a WAN that links to the main Campus.
• Maintaining and Troubleshooting Computers hardware, software, and peripherals and maintaining Cisco IP Network phones and systems.
• Inventory management of all ICT facilities including repair and maintenance and keeping proper control of schedule maintenance and records of all ICT equipment.
• Training Staff and Students on the use of Campus Vue Record Management System (ERP), registering student Units and Creating Student Accounts.
• Installing and configuring software e.g. Windows Servers and Operating system, Sage ERP (ACCPAC), and other Application programs and updating regularly.