Angie Alukwe

An efficient and detail oriented Operations manager and administrator with a track record of initiative and accuracy. Highly organized and capable of anticipating needs of clients and a skilled multitasker proficient in MS Office suite and correspondence management. 

Thorough and efficient with 10+ years of experience in prioritizing client communication, operations, building relationships and collaborating with third parties. Eager to offer resolutions that exceed expectations and improve communication efficiency at senior to top level management.

September 2021- To date

The Brickhouse Counsel

Operations Manager

• Making important policy, planning, and strategy decisions.
• Developing, implementing and reviewing operational policies and procedures.
• Assisting HR with recruiting when necessary.
• Helping promote a company culture that encourages top performance and high morale.
• Overseeing budgeting, reporting, planning, and auditing.
• Working with senior stakeholders.
• Ensuring all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Working with the board of directors to determine values and mission, and plan for short and long-term goals.
• Identifying and addressing problems and opportunities for the company.
• Building alliances and partnerships with other organizations.
• Supporting worker communication with the management team.

• Planning and coordinating administrative procedures and systems and devising ways to streamline processes
• Assessing staff performance and providing coaching and guidance to ensure maximum efficiency
• Ensuring the smooth and adequate flow of information within the company to facilitate other business operations
• Managing schedules and deadlines
• Overall administration support to the CEO and CFO in their duties.
• Monitoring inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Overseeing facilities services, maintenance activities and tradespersons
• Organizing and supervising other office activities (recycling, renovations, event planning etc.)
• Keeping abreast with all organizational changes and business developments

May 2020-October 2021

The Aga Khan University Hospital

 Unit coordinator

• Maintaining the appointment calendar, schedules, and medical charts.
• Communicating with patients, families, medical staff, and caregivers to guarantee smooth operations.
• Planning patient procedures and activities.
• Ordering medical equipment, supplies, and infrastructure for the hospital.
• Assisting patients with important hospital forms and inform them about the procedures of the hospital.
• Resolving all patient complaints and collect reviews to help improve functionality.
• Maintaining and update patient medical records.
• Working with medical and non-medical employees.
• Training new employees on hospital processes.
• Ensuring smooth running of the overall unit and all its sub-units

April 2017-April 2020 

The Raila Odinga Secretariat 

Executive Assistant/Operations Assistant

• Providing sophisticated calendar management for CEO. Prioritize inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements.
• Completion of a broad variety of administrative tasks that facilitate the CEO’s ability to effectively lead the organization, including: assisting with special projects; designing and producing complex documents, reports, and presentations; collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence; maintaining contact lists; making travel arrangements; and completing expense and mileage reports.
• Serving as the primary point of contact for internal and external constituencies on all matters pertaining to the CEO. 
• Working closely with the CEO to keep them well informed of upcoming commitments and responsibilities, following up appropriately. 
• Act as a "barometer," having a sense for the issues taking place in the environment and keeping the CEO updated. Anticipate CEO’s needs in advance of meetings, conferences, etc.
• Providing "gatekeeper" and "gateway" role, providing a bridge for smooth communication between the CEO and staff, demonstrating leadership to maintain credibility, trust, and support.
• Completing projects by assigning work to appropriate staff, on behalf of the CEO.
• Following up on contacts made by the CEO to cultivate ongoing relationships.
• Assisting in the selection of vendors and purchase equipment, services, and supplies necessary for operation of organization.
• Managing information systems operations including hardware, software, desktop support, internal telecommunications, and strategic systems development and planning. 
• Preparing budget recommendations.
• Replenishing office materials such as printer supplies, paper, office supplies, etc.
• Providing event management support as requested.
• Providing hospitality to all guests and help to create a welcoming environment.
• Answering main phone line and respond to inquiries.
• Investing in building long-lasting relationships both externally and internally.
• Managing petty cash reimbursements and reconciliation

September 2015 – March 2017

Vision Empowerment Trust

Research trainer & Supervisor

• Training data collectors on data collection tools(EGRA/EGMA/SEGRA/SEGMA)
• Training data collectors on general field work conduct and reporting
• EGRA/EGMA/SEGRA/SEGMA tool training, editing and marking
• Manual and digital data collection
• Project implementation and evaluation
• Running programs from baseline, midline to end line.
• Literacy and numeracy checking using data collection tools
• Training supervisors and data collectors on data collection tools and field work
• Youth mentorship in hardship areas
• Girl Focused program implementation and mentorship 
• Observation based data collection
• Report writing and presentation
• Carrying out research in different areas around the country by collecting data
• Supervising and monitoring data collection exercises for different organizations/partners
• Data entry and reorganization

February 2015 to May 2015

AIM Air

Office Administrator

• Carrying out clerical duties such as answering phone calls, responding to emails, and preparing documents, including office correspondence, memos, resumes, and presentations.
• Coordinating and managing appointments and meetings.
• Performing bookkeeping tasks such as invoicing, monitoring accounts receivable, and budget tracking.
• Maintaining general office files, including job files, vendor files, and other files related to the company’s operations.
• Purchasing office supplies, equipment, and furniture.
• Overseeing the maintenance of office facilities, and equipment.
• Coordinating office activities and operations to secure efficiency and compliance to company policies
• Supervising administrative staff and dividing responsibilities to ensure performance
• Managing agendas, travel arrangements, appointments etc. for the upper management
• Create and update records and databases with personnel, financial and other data
• Submitting timely reports and preparing presentations/proposals as assigned

October 2013 to January 2014

East Africa Breweries- Central Glass

Sales and marketing intern

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.

October 2011 to January 2012

East African Breweries

Human Resource Assistant Intern          

• Supporting in handling all internal and external HR-related inquiries or requests.
• Maintaining digital and electronic records of employees.
• Serving as point of contact with benefit vendors and administrators.
• Assisting with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts.
• Maintaining calendars of the HR management team.
• Overseeing the completion of compensation and benefit documentation.
• Assisting with performance management procedures.
• Scheduling meetings, interviews, HR events and maintaining agendas.
• Coordinating training sessions and seminars.
• Performing orientations and update records of new staff.
• Producing and submitting reports on general HR activity.
• Processing payroll and resolving any payroll errors.
• Completing termination paperwork and exit interviews.
• Keeping up-to-date with the latest HR trends and best practices.

2011 – 2015                  Kenyatta University

                                           Bachelor of Education 

2008 -2010                   Mosoriot Teachers college

                                           P1 Certificate

Jan 2007-March 2007   Ricatti Business College

                                             Computer Packages Certificate

Online Learning

2011- Diageo Academy

• Diageo Code of Business Conduct
• Concur Processes
• Computer e-learning 

2022- Udemy

• Certificate: VIP personal Assistant 
• Certificate: Virtual Assistant 
• Certificate: Time management 
• Certificate: Beginner to Project Manager
• Coding for beginners- In progress

2023-Coursera

• Project management - Ongoing

Ministry of Education Training

• HIV/AIDS awareness and management Training
• Community literacy training 
• Peer guidance and counseling training