Ambrose Kimunyi

A result driven individual with a knack for ensuring smooth and fault tolerant computer and network systems in highly paced organizations. I leverage my technical skills and soft skills to ensure optimal IT infrastructure performance through network configurations, software and hardware troubleshooting. My greatest passion is using my technical know-how to benefit other people and organizations in solving problems.

Judiciary of Kenya, Nairobi, Kenya Dec 2022 – Present 

IT Support Technician 

Configuring and deploying wireless connection following defined ISO standards to meet the end user requirements and attained a stable network connection with minimal downtime. 

Installing operating systems, servers and application & configuration of computer hardware. 

 Managing and configuring printers for users. 

Providing technical assistance to employees by diagnosing and troubleshooting hardware and software problems.  Configuring Cisco helpdesk phones. 

 Assisting in the setting up and configuring computer systems and peripherals. 

Installing and maintaining software applications and performing system upgrades. 

 Conducting regular system maintenance and data backups. 

 Implementing new technologies within the organization. 

 Assisting in the development and implementation of IT policies and procedures. 

 Setting Zoom meetings and recording all online court proceedings. 

Handling helpdesk service requests from ticketing system or helpdesk phone.

 Learnovate Technologies, Nairobi, Kenya April-June 2023 

Instructor (2 Month’s Assignment under ICT Authority) 

 Trained Government employees from various ministries and parastatals in Power BI. 

Assessed training needs, identified learning objectives, and created training materials and resources. 

 Designed and structured training curricula for optimal learning outcomes. 

 Delivered both in-person and online training sessions, workshops, and seminars to students. 

 Provided training on operating systems, programming languages, database management, networking concepts, cloud computing, and other IT-related topics. 

NHIF, Ukunda, Kenya May 2021 – Aug 2021 

Claims Officer Attache 

 Checked and authorized claims, issued of EFT to claims for payment, and filled of all accounting documents in their respective files. 

 Received, rejected, processed claims in the category of out-patient, Linda mama claims. 

 Receiving and processing ffs claims, rebate, and deliveries claims. 

 Filled and compiled paid Batches and printing payment vouchers. 

Registered new members, updated membership database, Customer Care services, merging me mber’s photos and printing me mber’s cards, filing of NHIF registration and amendment forms. 

 Enrolled NHIF customers to Biometric.

Masinde Muliro University of Science and Technology, Kakamega, Kenya Sept 2017- Dec 2021 Bachelor of Science in Computer Science (Second Class Upper Division) 

Mukaa Boy’s High School, Nunguni, Kenya Jan 2013- Dec 2016 

KCSE