About aluoch aphey:
I am Aphey Aluoch aged 25 years. I am very kind, generous and welcoming person. I believe in myself and I have a conviction that nothing is impossible. I am an independent thinker although I like paying attention to other people's opinions and views. I am hardworking, self driven and focussed.
Experience
Horizon Contact centers(2020 to date)
Customer service representative
-Receiving and answering incoming calls in a professional manner .
-Escalating unresolved matters to relevant departments.
-Building good rapport with customers, while attending to their queries effectively to enhance customer satisfaction.
Debt collection officer
-Finley Africa(making outgoing calls and persuading customers to pay their debts
-capturing customer feedback in the database.
Attending to customers complaints in. Professional manner.
Education
Bachelor of science in Entrepreneurship (2015-2019)Muranga University
Kenya certificate of secondary education (2011-2014) Ringa Girls
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