alice akinyi
Services provided: Financial Writers , Customer Support Representatives , Customer Service Representatives
About alice akinyi:
I am a Kenyan citizen with open mind to learn new skills and develop my career. I love work challenges that can make me grow my career. I am self motivated, adaptable and responsible accounting graduate seeking for a customer care position to utilize my professional skills developed through past work experience.
Experience
- Watu Africa and Collection Africa- Collection department - Debt Collector
Key Responsibilities:
- Monitoring and payment control of an assigned portfolio of clients using Company software.
- Ensuring clients’ adherence to payment schedules through proactive follow-up calls and reminders.
- In case of clients are overdue, identify and implement the most efficient debt recovery methods and techniques.
- Following up on phone calls with overdue clients to ensure debtors’ accounts are up to date.
- Maintaining records about clients’ financial status, reporting daily to the management.
- Developing and strengthening client relationships, regularly updating clients on Company policies and new products, and providing tailor-made financial solutions through the range of products offered by the Company.
- Providing training and sharing knowledge with Interns/Trainees employed by the Company.
Any other duty as may be assigned by the management.
Education
bachelor of science in accounting finance option in USIU- KENYA
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