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Nairobi
alice akinyi

alice akinyi

customer service /virtual assistant

Customer Service / Support

Nairobi, Nairobi Area

Social

Services offered

I am a Kenyan citizen with open mind to learn new skills and develop my career. I love work challenges that can make me grow my career. I am self motivated, adaptable and responsible accounting graduate seeking for a customer care position to utilize my  professional skills developed through past work experience.

Debt collector
Customer service
Approximate rate: USD$ 100 per hour

Experience

-       Watu Africa and Collection Africa- Collection department - Debt Collector

 

                                              Key Responsibilities:

                                                  

  •  Monitoring and payment control of an assigned portfolio of clients using Company software.
  • Ensuring clients’ adherence to payment schedules through proactive follow-up calls and reminders.
  • In case of clients are overdue, identify and implement the most efficient debt recovery methods and techniques.
  • Following up on phone calls with overdue clients to ensure debtors’ accounts are up to date.
  • Maintaining records about clients’ financial status, reporting daily to the management.
  • Developing and strengthening client relationships, regularly updating clients on Company policies and new products, and providing tailor-made financial solutions through the range of products offered by the Company.
  • Providing training and sharing knowledge with Interns/Trainees employed by the Company.

Any other duty as may be assigned by the management.               

 

Education

bachelor of science in accounting finance option in USIU- KENYA

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