Grace Aran

I am a customer retention Officer at the SBM bank contact Center with 8 years experience within banking sector. 

I am passionate about business development and services excellence .

Excellent reporting and data analysis skills

I am well aware of the banking act with an understanding of the AML, importance of KYC. 

I define myself as being business oriented, analytical and innovative. I am passionate about numbers and leverage my services excellence, analytical and critical thinking to come up with ideas that enables me to bring on board business growth .

I have eight years banking experience with in-depth understanding of banking processes, procedures, regulations and products. Being a customer retention officer I have learnt how to use my knowledge on product offering to satisfy the ever changing needs of our clients by identifying products/service that best satisfies customer needs and introducing this product/service thus growing my portfolio.

I boast of a growing portfolio of 80 million deposit and have consistently held the title for the best business acumen with 70 % conversion in my outbound campaigns through cross-selling and up selling to existing clients and onboarding of new clients.

I am goal oriented, with a drive to consistently exceed expectation with excellent relationship banking experience and a passion for business growth. 

I look forward to joining relationship banking as I  bring onboard my skills to increase ang grow business.

I have a marketing management diploma from the Kenya Institute of management .

I also hold and undergraduate degree in Environmental science from Maseno University.